The program Explorer.EXE version 6.3.9600.16441 stopped interacting with Windows and was closed.

Hi,

I have  Windows 8.1 installed on Dell XPS 8700. Everytime I start the machine(at least 7 out of 10 times), Windows Explorer crashes. This happens only during startup or restart.

The program Explorer.EXE version 6.3.9600.16441 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 780
 Start Time: 01cf183af591523d
 Termination Time: 0
 Application Path: C:\WINDOWS\Explorer.EXE
 Report Id: 398639b9-842e-11e3-be99-3c77e6801d20
 Faulting package full name:
 Faulting package-relative application ID:

This is the detailed Report from C:\Users\Mike\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_explorer.exe_6f5b21bd7e92e1b088ceca7c2d9d8688e363412a_55cc7699_1b5f3ca9\report.wer

Version=1
EventType=AppHangB1
EventTime=130349555830958697
ReportType=3
Consent=1
UploadTime=130349555862993455
ReportFlags=524288
ReportIdentifier=398639b8-842e-11e3-be99-3c77e6801d20
IntegratorReportIdentifier=398639b9-842e-11e3-be99-3c77e6801d20
NsAppName=explorer.exe
Response.BucketId=687d258c4064b17a7ae1a2532cfa4663
Response.BucketTable=5
Response.LegacyBucketId=-312032037
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.16441
Sig[2].Name=Application Timestamp
Sig[2].Value=5265dec8
Sig[3].Name=Hang Signature
Sig[3].Value=161d
Sig[4].Name=Hang Type
Sig[4].Value=134218241
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=161d20f1ebdc53f4b267ad839b4c2215
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=06e3
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=06e30efa6c6de73fdc001f02193018cd
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=12cd
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=12cdd7423cf5b5c2d75c1d972bf609ef
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=0519
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=05191265f91f786581b526cb7a39a7a0
UI[3]=Windows Explorer is not responding
UI[4]=If you restart or close the program, you might lose information.
UI[5]=Restart the program
UI[6]=Restart the program
LoadedModule[0]=C:\WINDOWS\Explorer.EXE
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[6]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[8]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\advapi32.dll
LoadedModule[10]=C:\WINDOWS\system32\USER32.dll
LoadedModule[11]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\SHCORE.dll
LoadedModule[13]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[15]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\TWINAPI.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[24]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\SLC.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\sppc.dll
LoadedModule[29]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[30]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[34]=C:\WINDOWS\system32\ole32.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
LoadedModule[38]=C:\WINDOWS\System32\IDStore.dll
LoadedModule[39]=C:\WINDOWS\System32\SAMLIB.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\SETTINGSYNCPOLICY.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\DUI70.dll
LoadedModule[42]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\Comctl32.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\DUser.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\SndVolSSO.DLL
LoadedModule[45]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[46]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[47]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\D3D10Warp.dll
LoadedModule[51]=C:\Manish-Install\StartIsBack\StartIsBack64.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\twinui.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\XmlLite.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\Windows.UI.Immersive.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\twinui.appcore.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[60]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[62]=C:\Windows\System32\actxprxy.dll
LoadedModule[63]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[64]=C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
LoadedModule[65]=C:\WINDOWS\system32\SearchFolder.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\WLDP.DLL
LoadedModule[67]=C:\Windows\System32\thumbcache.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\MsftEdit.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[71]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\globinputhost.dll
LoadedModule[73]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[74]=C:\WINDOWS\system32\authui.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\wuaext.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\samcli.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\msiltcfg.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\msi.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\PhotoMetadataHandler.dll
LoadedModule[83]=C:\WINDOWS\System32\wpncore.dll
LoadedModule[84]=C:\WINDOWS\system32\dwrite.dll
LoadedModule[85]=C:\WINDOWS\System32\UIAnimation.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
LoadedModule[87]=C:\WINDOWS\system32\PSAPI.DLL
LoadedModule[88]=C:\WINDOWS\System32\wlidprov.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\globcollationhost.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\NInput.dll
LoadedModule[91]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[92]=C:\Windows\System32\InputSwitch.dll
LoadedModule[93]=C:\WINDOWS\system32\stobject.dll
LoadedModule[94]=C:\WINDOWS\system32\BatMeter.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[96]=C:\WINDOWS\system32\es.dll
LoadedModule[97]=C:\WINDOWS\system32\prnfldr.dll
LoadedModule[98]=C:\WINDOWS\system32\WINSPOOL.DRV
LoadedModule[99]=C:\WINDOWS\system32\wevtapi.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[101]=C:\WINDOWS\system32\dxp.dll
LoadedModule[102]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.16384_none_9332526147499ed1\gdiplus.dll
LoadedModule[103]=C:\WINDOWS\system32\SETUPAPI.dll
LoadedModule[104]=C:\WINDOWS\system32\SHDOCVW.dll
LoadedModule[105]=C:\WINDOWS\system32\Syncreg.dll
LoadedModule[106]=C:\WINDOWS\System32\WININET.dll
LoadedModule[107]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[109]=C:\WINDOWS\System32\npmproxy.dll
LoadedModule[110]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[111]=C:\WINDOWS\system32\NSI.dll
LoadedModule[112]=C:\Windows\System32\WINNSI.DLL
LoadedModule[113]=C:\WINDOWS\SYSTEM32\wlanapi.dll
LoadedModule[114]=C:\Windows\System32\wwapi.dll
LoadedModule[115]=C:\Windows\System32\WinTypes.dll
LoadedModule[116]=C:\WINDOWS\System32\netprofm.dll
LoadedModule[117]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[118]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[119]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[120]=C:\WINDOWS\System32\wpnprv.dll
LoadedModule[121]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\wkscli.dll
LoadedModule[124]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[125]=C:\Windows\System32\Windows.Security.Authentication.OnlineId.dll
LoadedModule[126]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[127]=C:\Windows\System32\rasadhlp.dll
LoadedModule[128]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[129]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[130]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[131]=C:\WINDOWS\system32\DPAPI.dll
LoadedModule[132]=C:\WINDOWS\System32\AltTab.dll
LoadedModule[133]=C:\WINDOWS\system32\wpdshserviceobj.dll
LoadedModule[134]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[135]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[136]=C:\WINDOWS\system32\WINTRUST.dll
LoadedModule[137]=C:\Program Files\Windows Portable Devices\SqmApi.dll
LoadedModule[138]=C:\Windows\System32\taskschd.dll
LoadedModule[139]=C:\WINDOWS\System32\pnidui.dll
LoadedModule[140]=C:\WINDOWS\system32\NetworkStatus.dll
LoadedModule[141]=C:\Windows\System32\dhcpcsvc6.DLL
LoadedModule[142]=C:\Windows\System32\dhcpcsvc.DLL
LoadedModule[143]=C:\WINDOWS\system32\SettingMonitor.dll
LoadedModule[144]=C:\WINDOWS\System32\srchadmin.dll
LoadedModule[145]=C:\WINDOWS\System32\CSCAPI.dll
LoadedModule[146]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[147]=C:\WINDOWS\System32\shacct.dll
LoadedModule[148]=C:\Windows\System32\bthprops.cpl
LoadedModule[149]=C:\Windows\System32\BluetoothApis.dll
LoadedModule[150]=C:\WINDOWS\System32\SyncCenter.dll
LoadedModule[151]=C:\Windows\System32\Windows.Networking.Sockets.PushEnabledApplication.dll
LoadedModule[152]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[153]=C:\WINDOWS\System32\Actioncenter.dll
LoadedModule[154]=C:\Windows\System32\imapi2.dll
LoadedModule[155]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[156]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[157]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[158]=C:\WINDOWS\system32\wwanapi.dll
LoadedModule[159]=C:\WINDOWS\System32\hgcpl.dll
LoadedModule[160]=C:\WINDOWS\System32\provsvc.dll
LoadedModule[161]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[162]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[163]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[164]=C:\Program Files (x86)\Acronis\TrueImageHome\tishell64.dll
LoadedModule[165]=C:\WINDOWS\system32\comdlg32.dll
LoadedModule[166]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[167]=C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MSVCP80.dll
LoadedModule[168]=C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MSVCR80.dll
LoadedModule[169]=C:\WINDOWS\SYSTEM32\dbghelp.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Windows Explorer
AppPath=C:\Windows\explorer.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=AC1F6E89B3E570A234A97B63B225A91D

Basically Windows Explorer is hanging. When I click on the start button in Desktop mode, Windows Explorer crashes and then restarts fine.

January 23rd, 2014 9:37pm

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