Hi, I have Windows 7 64-bit users getting the following error. "Windows can't open Add Printer. The local print spooler service is not running. Please restart the spooler or restart the machine." The users are printing to a network printer on Server 2003 and also printing to a local printer setup on the pc with USB. How do I fix this issue? Please help Nilakshi S. Batuwitage

Hello, Start/Run and type services.msc. In services console, right click on print spooler and selet properties. The click the START button. wait a minute and see if the service keeps runninbg. if the service fails to start or if it stops running, look in the system logs and post any errors.Naki K. / Falcon IT Services IT Manager for Mextone Corp.

Hello naki, I am not able to start the service as it stops immediately. The event viewer shows the following error. "The Print Spooler service terminated unexpectedly. It has done 3 time(s)". I see that there are 3 errors with EventID 7031 twice and EventID 7034. Please let me know how to solve the problem. Thank you, Nikki. Nilakshi S. Batuwitage

Hi, For printer spooler service error 7031 and 7034, you can refer these KBs: http://support.microsoft.com/kb/890642 http://support.microsoft.com/kb/953546 Those KBs should still apply for Windows 7. Also these links refer how to fix Event 7034 and 7031 maybe also helpful to you: http://www.eventid.net/display.asp?eventid=7034&eventno=1424&source=Service%20Control%20Manager&phase=1 http://www.eventid.net/display.asp?eventid=7031&eventno=465&source=Service%20Control%20Manager&phase=1 Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. Hope that helps. Regards, Leo Huang TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Did your issue solved? Please feel free to give me any update. Thanks. Regards, Leo Huang TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Please let me know the hot fix that I need to install to solve the problem for error 7031 and 7034. Thank you, NikkiNilakshi S. Batuwitage

Hi, Have you tried the two hotfix which I mentioned above? http://support.microsoft.com/kb/890642 http://support.microsoft.com/kb/953546 Regards, Leo Huang TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, I have tried the hotfix from http://support.microsoft.com/kb/890642 Windows2000-KB890642-x86-ENU can't be installed on Windows 7. I get the following message " The version of windows you have installed does not match the update you are trying to install". Please guide me how it could be installed. Any other way to resolve this issue? Thank you. Nikki. Nilakshi S. Batuwitage

I’m sorry these KB seems not apply for Windows 7. Please try to follow the steps with this KB: http://support.microsoft.com/kb/810894 Then reinstall the printer, make sure the driver is support to Windows 7. Furthermore, these two links may be helpful to you: Why can't I print? http://windows.microsoft.com/en-US/windows7/Why-cant-I-print Printer troubleshooter http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter Regards, Leo Huang TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Regards, Leo Huang TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.