I had recently updated Microsoft Windows and after the restart, I found that the audio notification icon had the "error" or "no audio" icon. I hovered over it and it said "The Audio Service is not running." I had recently scanned my computer using AVG and it had quarantined C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\X64\3\OLD\1\PRINTCONFIG.DLL. Is this the problem or is there another? I had also tried to start the Audio Service through the Services window and it came up with an error that said something like "Cannot start: Endpoint is a duplicate."

I got exactly the same problem, only AVG quarantined the PrintConfig.dll BEFORE the update, and after the update the audio notification icon had the "error" and when hovered over it displayed exactly the same message "The Audio Service is not running."

for both of you, I suggest do system restore, uninstall AVG (using AVG uninstall tools) and update your Windows to see if there is any difference

• Edited by britishdhez Monday, September 15, 2014 3:14 AM
• Marked as answer by Brandon RecordsModerator Monday, September 22, 2014 6:37 PM

for both of you, I suggest do system restore, uninstall AVG (using AVG uninstall tools) and update your Windows to see if there is any difference

• Edited by britishdhez Monday, September 15, 2014 3:14 AM
• Marked as answer by Brandon RecordsModerator Monday, September 22, 2014 6:37 PM

Hi,

Regarding to current information, this issue can be caused by corrupted updated files or drivers.

Since security application like AVG will sometimes block some good installation of Windows update, please first perform system restore as what britishdhez mentioned and remove AVG to get update installed again.

If the issue still persists, please check if there is any update related to audio driver. Can this issue be fixed if you remove such update?

I also suggest you can try to reinstall Audio driver to check the results.

I had that problem, fortunately found the solution, just recover the system some day ago, using recovery (Action Center -> Recovery ->  Open System Restore ) windows 8.1. Apparently AVG 2014 updated some files causing a conflict with the OS.

Reynaldo M

• Marked as answer by Kate LiMicrosoft contingent staff, Moderator Friday, September 26, 2014 1:43 AM

I had that problem, fortunately found the solution, just recover the system some day ago, using recovery (Action Center -> Recovery ->  Open System Restore ) windows 8.1. Apparently AVG 2014 updated some files causing a conflict with the OS.

Reynaldo M

• Marked as answer by Kate LiMicrosoft contingent staff, Moderator Friday, September 26, 2014 1:43 AM

Thank you, it worked.

can you tell me haw you fix this problem

This just happened to me, and I am trying to do the system restore but after I click on it nothing happens. Any suggestions?  I also tried the refresh my pc option but a please wait and preparing screen comes up and just stays there, forever.

do you also have AVG Raymond, maybe your case will be different

I suggest open new tread and explain your issue as detail as possible and share your PC information

• Edited by britishdhez 6 hours 24 minutes ago

This just happened to me, I ended up having to restore by using my backup disks but everything seems to back to normal now

• Edited by Raymond L3 Thursday, February 26, 2015 4:08 PM

This just happened to me, I ended up having to restore by using my backup disks but everything seems to back to normal now

• Edited by Raymond L3 19 hours 39 minutes ago

do you also have AVG Raymond, maybe your case will be different

I suggest open new tread and explain your issue as detail as possible and share your PC information

• Edited by britishdhez Thursday, February 26, 2015 5:21 AM

i also have the same problem. i tried system restore but the recovery did not work... I uninstalled avg and reinstalled it but the error still exists... any other suggestions?

check the below link, it worked for me, i had same problem 

https://www.youtube.com/watch?v=Y8fI6p6PHfc