Dear all,

I am experiencing a strange temporary freezing issue on my laptop.  It is most noticeable when I watch videos or listen to audio; it will happen approximately every 1.5min for a couple of seconds.  I ran multiple diagnostics through Dell support, ran anti-virus scans, did an iolo system checkup, etc.  It's time to turn to the experts.  Any advice on how to diagnose and fix this issue would be much appreciated.  Thanks!

In order to diagnose your problem we need to run Windows performance toolkit the instructions for which can be found in this wiki If you have any questions feel free to ask
Please run the trace when you are experiencing the problem

Working on it.  Will send ASAP.  In the meantime, here is the event log for the last couple of days (issue started on the 12th) in case that helps. Thanks!

Warning 2/14/2015 1:55:59 AM ApplicationExperienceInfrastructure 1 None
Warning 2/14/2015 1:55:04 AM Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
Warning 2/14/2015 1:55:04 AM Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
Warning 2/14/2015 1:55:04 AM Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
Warning 2/14/2015 1:55:04 AM Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
E

• Edited by ZigZag3143xMVP, Moderator 1 hour 22 minutes ago Clarity

Here is the link:

https://onedrive.live.com/redir?resid=C1A06BBFB33F5AB9!650&authkey=!APyiY3HrehtW1Q0&ithint=file%2czip

Thank you!

Working on it.  Will send ASAP.  In the meantime, here is the event log for the last couple of days (issue started on the 12th) in case that helps. Thanks!

Warning 2/14/2015 1:55:59 AM ApplicationExperienceInfrastructure 1 None
Warning 2/14/2015 1:55:04 AM Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
Warning 2/14/2015 1:55:04 AM Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
Warning 2/14/2015 1:55:04 AM Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
Warning 2/14/2015 1:55:04 AM Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) 37 (7)
E

• Edited by ZigZag3143xMVP, Moderator Saturday, February 14, 2015 10:22 AM Clarity

Castralvy

This is related to Dell data vault and Norton.  I would remove both and use the built in defender in Nortons place.  The below shows where Dell data safe is delaying the UI