I have been using a new Asus K555L notebook with Windows 8.1 64-bit on it for the last 3-4 months.

Now for the first time since I started using it I witnessed my notebook suddenly went off as I was typing smth in Word.

Is there any way to extract info from log-files to understand what caused the system to go off?

I have been using a new Asus K555L notebook with Windows 8.1 64-bit on it for the last 3-4 months.

Now for the first time since I started using it I witnessed my notebook suddenly went off as I was typing smth in Word.

Is there any way to extract info from log-files to understand what caused the system to go off?

• Merged by Edward ZMicrosoft contingent staff 4 hours 4 minutes ago duplicated

Open Event Viewer log to find out what went wrong.

Please read this wiki to find out how to find and upload your event viewer logs

I have been using a new Asus K555L notebook with Windows 8.1 64-bit on it for the last 3-4 months.

Now for the first time since I started using it I witnessed my notebook suddenly went off as I was typing smth in Word.

Is there any way to extract info from log-files to understand what caused the system to go off?

• Merged by Edward ZMicrosoft contingent staff Tuesday, July 21, 2015 3:19 AM duplicated

other than from log you can also check by its symptom.

Your PC always shutdown when you type in Word or random? if only happen with word, you can repair your MS Office installation, if its happen random you can check in safe mode to isolate 3rd party software issue

Most of the software issue will only caused restart, not shutdown

Most of shutdown issue related to HW or overheat issue, I suggest you also check from the hardware side

• Edited by britishdhez 3 hours 53 minutes ago

other than from log you can also check by its symptom.

Your PC always shutdown when you type in Word or random? if only happen with word, you can repair your MS Office installation, if its happen random you can check in safe mode to isolate 3rd party software issue

Most of the software issue will only caused restart, not shutdown

Most of shutdown issue related to HW or overheat issue, I suggest you also check from the hardware side

• Edited by britishdhez Tuesday, July 21, 2015 3:30 AM
• Proposed as answer by Simon_WuMicrosoft contingent staff 17 hours 15 minutes ago

other than from log you can also check by its symptom.

Your PC always shutdown when you type in Word or random? if only happen with word, you can repair your MS Office installation, if its happen random you can check in safe mode to isolate 3rd party software issue

Most of the software issue will only caused restart, not shutdown

Most of shutdown issue related to HW or overheat issue, I suggest you also check from the hardware side

• Edited by britishdhez Tuesday, July 21, 2015 3:30 AM
• Proposed as answer by Simon_WuMicrosoft contingent staff Tuesday, July 21, 2015 2:06 PM

No, this happened for the 1st time.

Using Event Viewer, I have managed to trace the event. It has code 41 (task category 63), critical level and its source is Kernel Power. These are the details I copy from Event Viewer:

-

System

- Provider [ Name] Microsoft-Windows-Kernel-Power

EventID 41

Version 3

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated [ SystemTime] 2015-07-20T21:29:43.912336400Z

EventRecordID 10722

Correlation

- Execution [ ProcessID] 4 [ ThreadID] 8

Channel System

-

EventData

BugcheckCode

0

BugcheckParameter1

0x0

BugcheckParameter2

0x0

BugcheckParameter3

0x0

BugcheckParameter4

0x0

SleepInProgress

0

PowerButtonTimestamp

0

BootAppStatus

0

  We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

Thanks for the link. In fact there were no blue-screens when the problem occurred.

I have found NO minidump left-overs, although they were enabled in the Startup and Recovery settings as you can see from the attached screen (it is in Russian, but one can easily match it with the same English window):

Screenshot

There is one more strange thing: although the options in the dialogue clearly specify automatic system restart, there was no system restart when the problem occurred, which means computer simply went off without restart despite the options. Why would this have happened that way?

I think the reason for not having DMP file is because I use CCleaner. I've just changed the options in CCleaner to make the DMP files remain. So I guess now we have to wait till it happens next time...

• Edited by Jimmy Bionic 14 hours 37 minutes ago

Thanks for the link. In fact there were no blue-screens when the problem occurred.

I have found NO minidump left-overs, although they were enabled in the Startup and Recovery settings as you can see from the attached screen (it is in Russian, but one can easily match it with the same English window):

Screenshot

There is one more strange thing: although the options in the dialogue clearly specify automatic system restart, there was no system restart when the problem occurred, which means computer simply went off without restart despite the options. Why would this have happened that way?

I think the reason for not having DMP file is because I use CCleaner. I've just changed the options in CCleaner to make the DMP files remain. So I guess now we have to wait till it happens next time...

• Edited by Jimmy Bionic Wednesday, July 22, 2015 4:46 PM

Take a look at Windows Kernel event ID 41 for more information that may help.