Hello, I'll apologise now for the length of this post Background: I have an Accounts department (11 people) who were recently migrated to Windows 7. The only real differences between them and the rest of the organisation is that they have 2 printers that only they are permitted to use and a W drive (accounts share). Since the migration every member the team have reported system hangs when doing mundane tasks such as printing an email, printing an invoice, transferring data copied and pasted from a source into an Excel spreadsheet, etc. The share has recently been moved to a new server after performance on the previous server deteriorated. Windows 7 Enterprise 64-bit Problem: I have 3 users who are affected sometimes several times a day (mostly because of the volume of the above types of task they have to do as a part of their job). What makes these users different from the rest of the department is that if they experience a hang the system does not stop hanging. After waiting for "long enough" they kill the process and then try to go back and do what the want to do e.g print an email. With these 3 users however the system hangs again in the same way. They only way they can carry on is to either not do again what they were trying to do or log off and then log back on. So far: I have had the network switch ports checked for these users; changed hardware (PC); made one user a local profile (instead of roaming); made them local admin (this worked for a time). (I did this so that they could run Procmon); for one user I removed the accounts printers and had them print to the Group printer (this seems to be working at the moment but...) ...but...: Take this case: with one user: after the network checks I gave them a brand new pc to try, higher spec. This user is now a local profile on that machine, ruling out profile issues (?). For about 10-14 days this seemed to resolve the problem, then it started to re-occur. Next I gave the user local admin rights without telling them so that they could run Procmon when they experienced a hang. Again the hang issue stopped for a time. Now I have that user using only the group printer and again for a few days the issue has gone away. Any ideas/thoughts? Anyone? TIA, Ian

This sounds like printer driver problem. The printer either doesn't have a good driver or the driver is getting corrupted on the pcs. When you attach printer as a network printer \\printserver\printer it will try to update your drivers every so often. With win 7 64 bit, all drivers have to be digitaly singed. I would set one pc with no printers attached. Second pc with the first printer. Third pc with the second printer. This should give you then some ideas which printer might be the problem

Hi Brano, many thanks. I have all along suspected the printers as being the cause and it is next on my list of things to try to look at them. I failed to mention that the printers are added by group policy. Don't know if this makes much of difference... My main issue, and maybe I am focussing on the wrong thing, is theses 3 need to log off in order to properly clear the hang. The other members of the team experience hangs from time to time but the hang resolves itself after a few seconds.. I intend to try focus on the printers over the next few days back at work. Thanks

Hi, I suggest you make these 3 user local profile and add the printer one by one for a test. Are you sure the issue occurs on these 3 users or accounts rather than computer machines? I think you should recheck your domain group policy, and give the printer user appropriate privilege. Check the firewall settings on printer. If it is possible, you need to reinstall the printer driver. Here is a related article can be referred to. Deploy printers by using Group Policy http://technet.microsoft.com/en-us/library/cc722179(v=WS.10).aspx