Sync Center Issues
I have Windows 7 Enterprise installed on my system which connects to a file server via My Documents group policy redirect. The file server is a Windows 2003 Storage Server with offline cache enable on all users home folder. I had to do some troubleshooting for a user's XP system that wasn't syncing correctly so I used my account to replicate the issue on my Windows 7 system. Now I am having issues syncing my My Documents folder. In the Sync Center it looks like it is trying to sync with other users accounts My Documents folders that I do not have access to. How can I reolve this? I know in XP I could reset the offline files by using the offline folder managers delete button with Ctrl+Shift but I do not see that option in Windows 7. Anyone have any suggestions?
June 23rd, 2010 4:45pm

Hi, Please try to reset the cache. 1. Open Control Panel\All Control Panel Items\Sync Center 2. Click “Manage Offline Files”. 3. Click “View your offline files”. 4. Clear all contents. 5. Click the “Disk Usage” tab. 6. Click “Delete temporary files”. If the issue persists, please use the “Method 2” in the following article. How to re-initialize the offline files cache and database After the above step you may manually check if the cache is cleared. Also, I would like to share you the following articles to move Offline Files on Windows 7. How to Move Offline Files Cache in Windows 7 Cannot Remove Offline Files from Sync Center Hope this helps. Regards, Sabrina
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June 29th, 2010 12:44pm

I did delete the offline files like how I used to in Windows XP and that seemed to fix part of the issue. I had permissions issues on my file server also which I fixed.
June 30th, 2010 3:53pm

Hi mykul, Is the issue resolved now? If not, please let me know the detailed symptom. regards, Sabrina
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July 5th, 2010 12:37pm

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