Hello, we have a user who recently was given a surface pro 3 with a docking station. They are on our internal network joined to the domain with redirected
desktop/documents. Every time they lock the screen and walk away for a minute and comeback the network connection drops then has to reestablish itself.
This causes the user to have to right click and do a refresh to bring back their redirected desktop, documents and favorites. Is there a way to make these
docking stations/surface pros not drop the connection?
I already changed the sleep settings to never, changed a few adapter settings including disabling energy efficient Ethernet and selective suspending. Also
tried auto-negotiate on the switch port and adapter, no luck, tried hard strapping it for 100mbps on the switch port and adapter, still no luck. I'm pretty sure I have the latest firmware/drivers as well.
Any ideas??? I really need to keep this network connection live at all times.
Surface Pro 3 Docking Station Drops Network
July 20th, 2015 10:31am
Resolved:
Using the PowerCfg.exe utility, you can configure the display timeout used when the PC is in an unlocked state as well as when it is at a locked screen. From an administrative command prompt, the following commands can be used to control the display timeout:
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOIDLE <time in seconds>
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOCONLOCK <time in seconds>
powercfg.exe /setactive SCHEME_CURRENT
The VIDEOIDLE timeout is used when the PC is unlocked and the VIDEOCONLOCK timeout is used when the PC is at a locked screen.
Note: These commands set the timeout used when the system is plugged in and using AC power. To set the timeouts used when on DC (battery) power, use the /setdcvalueindex switch instead of /setacvalueindex.
From KB2835052 I'd post the link, but I had to create a new account and don't have permission yet.
Using the PowerCfg.exe utility, you can configure the display timeout used when the PC is in an unlocked state as well as when it is at a locked screen. From an administrative command prompt, the following commands can be used to control the display timeout:
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOIDLE <time in seconds>
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOCONLOCK <time in seconds>
powercfg.exe /setactive SCHEME_CURRENT
The VIDEOIDLE timeout is used when the PC is unlocked and the VIDEOCONLOCK timeout is used when the PC is at a locked screen.
Note: These commands set the timeout used when the system is plugged in and using AC power. To set the timeouts used when on DC (battery) power, use the /setdcvalueindex switch instead of /setacvalueindex.
From KB2835052 I'd post the link, but I had to create a new account and don't have permission yet.
- Marked as answer by whitdog54 13 hours 50 minutes ago
Free Windows Admin Tool Kit Click here and download it now
July 20th, 2015 1:35pm
Resolved:
Using the PowerCfg.exe utility, you can configure the display timeout used when the PC is in an unlocked state as well as when it is at a locked screen. From an administrative command prompt, the following commands can be used to control the display timeout:
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOIDLE <time in seconds>
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOCONLOCK <time in seconds>
powercfg.exe /setactive SCHEME_CURRENT
The VIDEOIDLE timeout is used when the PC is unlocked and the VIDEOCONLOCK timeout is used when the PC is at a locked screen.
Note: These commands set the timeout used when the system is plugged in and using AC power. To set the timeouts used when on DC (battery) power, use the /setdcvalueindex switch instead of /setacvalueindex.
From KB2835052 I'd post the link, but I had to create a new account and don't have permission yet.
Using the PowerCfg.exe utility, you can configure the display timeout used when the PC is in an unlocked state as well as when it is at a locked screen. From an administrative command prompt, the following commands can be used to control the display timeout:
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOIDLE <time in seconds>
powercfg.exe /setacvalueindex SCHEME_CURRENT SUB_VIDEO VIDEOCONLOCK <time in seconds>
powercfg.exe /setactive SCHEME_CURRENT
The VIDEOIDLE timeout is used when the PC is unlocked and the VIDEOCONLOCK timeout is used when the PC is at a locked screen.
Note: These commands set the timeout used when the system is plugged in and using AC power. To set the timeouts used when on DC (battery) power, use the /setdcvalueindex switch instead of /setacvalueindex.
From KB2835052 I'd post the link, but I had to create a new account and don't have permission yet.
- Marked as answer by whitdog54 Monday, July 20, 2015 5:34 PM
July 20th, 2015 5:34pm
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