Stumped by Driver Issue, any advice?

Hi there!

First and foremost if this question would better be asked elsewhere please just let me know.  I upgraded my laptop (HP Envy 6z-1100 Sleekbook) from Windows 8 to Windows 8.1 and some of the functionality on my touchpad died.  Specifically the ability to "tap with two fingers" to indicate a right click.  According to Windows Update as well as "Driver Genius" I currently have the most up to date version of the driver (Synaptics PS/2 Port ClickPad), so I'm not really sure as to where to go from here!  Really hoping I can get back that functionality (I had in Windows 8) because I use it all the time!  :P

Thank you!

-daymiani

February 9th, 2014 9:55pm

Daymiani

Just because you have the most current driver doesn't mean it wasn't corrupted in the update.  I would get the most current driver from synaptics and install it even if it is the same date.

More often than not when a device isn't working it is because the driver has become corrupted. Re-installing a fresh copy should help http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly?SignedIn=1
http://captaindbg.com/how-to-update-drivers-on-windows-7/   (works on win 8 too)

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February 9th, 2014 10:28pm

Thanks for your response!  I did just that (downloaded the most up to date version for Windows 8 from Synaptics' website) and was presented with this generic error (also ran in administrator mode): goo.gl/7JT4Sh

-Daymiani

February 9th, 2014 11:34pm

Daymiani

I have no idea what that error means but we can investigate if there is anything wrong with the system that is preventing the driver install by running a system file check

Please run a system file check (SFC)
All instructions are in our Wiki article below...
Should you have any questions please ask us.

System file check (SFC) Scan and Repair System Files

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February 9th, 2014 11:43pm

Gotcha, thanks!  I ended up having to "DISM /Online /Cleanup-Image /RestoreHealth" which completed successfully.  Now that that is done, should I attempt to re-install the drivers?
February 10th, 2014 12:33am

Find it from HP website, and with Windows 8.1

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-111407-1&cc=us&dlc=en&lc=en&os=4158&product=5330122&sw_lang=

If its not working please contact HP. Your touchpad need driver in order to work with Windows 8.1. Im not sending you to the manufactured, but they have better answer for your issue  

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February 10th, 2014 12:41am

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