Original title: ***stop:0X0000008E (0XC0000090,0X9F266F91,0X942F5F64,0X00000000)I have xp professional sp3 on a laptop that I bought for college and am trying to use Dragon Naturally Speaking v.10. I have the program loaded and am able to open it and do the two microphone checks, but when I try to begin the training portion windows shuts down and gives me the above stop error message. I used DNS v.9.5 on an older desktop with xp with sp2 and never had any problems. What's the difference and can something be fixed so that I can use v.10 on my laptop?

Hi Markiepoo,Method 1:You may try performing a clean boot. A clean boot helps to verify if any third party application services or startup item is causing this issue.You may refer the following KB article to put the computer in clean boot:http://support.microsoft.com/kb/310353If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the above KB article to narrow down the exact source.After you used the clean boot to resolve your problem, you can follow the steps to configure Windows XP to start normally. Method 2:If you are still facing issues, then try to uninstall and reinstall the program.a. Click Start, click Control Panel, and then double-click Add or Remove Programs.b. In the Currently installed programs box, click the program that you want to remove, and then click Remove.c. If you are prompted to confirm the removal of the program, click Yes.d. Restart the computer and reinstall the program.For more information, refer the KB article:How to change or remove a program in Windows XPhttp://support.microsoft.com/kb/307895 Also refer the following link and check if it helps:http://social.answers.microsoft.com/Forums/en-US/xpprograms/thread/e2b985ce-9a26-41d4-99e5-a5924b0b2180Hope this information is helpful. Praseetha KMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

If you can recreate it at will, that is good - then you will know when it is fixed.First you need to figure out what is causing the BSOD, then you can fix it.Please provide additional information about your system:What is your system make and model?Describe your current antivirus and anti malware situation: McAfee, Norton, Spybot, AVG, Avira!, MSE, Defender, ZoneAlarm, PC Tools, Comodo, etc.Click Start, Run and in the box enter:msinfo32Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste the information back here.For video driver information, expand the Components, click Display, click Edit, Select All, For audio information, expand the Components, click Sound Device, click Edit, Select All, Copy and then paste the information back here. There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.This will minimize back and forth Q&A and eliminate guesswork.If you can reproduce the BSOD anytime you want, then when you make an adjustment to fix it, you will know if it is fixed or not when you repeat the BSOD activity. Download BlueScreenView from here:http://www.nirsoft.net/utils/blue_screen_view.htmlUnzip and run it (BSV installs nothing) and let it finish scanning all your crash dump files. If you double click on of the dumps, you will get some information about it (including the Caused By Driver field) and you may be able to spot the problem right away - especially if you see a pattern in the dumps where the Caused by Driver field is the same (start with that driver).Select (highlight) one or more of the most recent dump files by clicking them and holding down the Ctrl key to select multiples files. Try to select just the most recent ones that relate to your issue (maybe five or so dump files to get started).Click File, Save Selected Items and save the information from the dumps to a text file on your desktop called BSOD.txt. Open BSOD.txt with a text editor, copy all the text and paste it into your next reply.Here is an example of the BSV report from a single BSOD that I initiated on purpose that shows the cause of the crash as the i8042prt.sys driver belonging to Microsoft Corporation:==================================================Dump File : Mini062110-01.dmpCrash Time : 6/21/2010 11:51:31 AMBug Check String : MANUALLY_INITIATED_CRASHBug Check Code : 0x000000e2Parameter 1 : 0x00000000Parameter 2 : 0x00000000Parameter 3 : 0x00000000Parameter 4 : 0x00000000Caused By Driver : i8042prt.sysCaused By Address : i8042prt.sys+27fbFile Description : i8042 Port DriverProduct Name : Microsoft® Windows® Operating SystemCompany : Microsoft CorporationFile Version : 5.1.2600.5512 (xpsp.080413-2108)Processor : 32-bitComputer Name : Full Path : C:\WINDOWS\minidump\Mini062110-01.dmp================================================== Send the information from the last 5 memory dumps. While you are waiting:No matter what else you are using for malware protection, please do this:Download, install, update and do a full scan with these free malware detection programs:Malwarebytes (MBAM): http://malwarebytes.org/SUPERAntiSpyware: (SAS): http://www.superantispyware.com/These can be uninstalled later if desired.Don't guess what the problem might be - figure it out and fix it. I need YOUR votes and points for helpful replies and Propose as Answers. I am saving up for a pony!