On a new WIN7/64 I've been having occasional spontaneous reboots. They happen at different times doing different things. Here's the log from the last one: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 9/11/2010 1:15:17 PM Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: MN-PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event "> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2010-09-11T17:15:17.144013400Z" /> <EventRecordID>20861</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>MN-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event> I'm not an an IT person, Just average user. Any idea what happening? I ran a standard memory test and the results were fine.

Thanks for contacting Microsoft forums. This may typically be caused by faulty hardware, misconfiguration of the material in Windows, hardware or BIOS that is not updated 1 - you should do the following things: update your hardware, BIOS... check if you have enough space in the hard drive check if you have enough memory (RAM) 2 - change the options of supplies 3- You also need to use the Windows 7 Upgrade Advisor can be downloaded from the following site: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1b544e90-7659-4bd9-9e51-2497c146af15&displaylang=en after installation start the tool and it will create a report with suggestions on equipment and programs that are not compatible with Windows 7. 4 - Also see the following article to find out if your system has the configuration required for Windows 7: setup required for Windows 7: http://windows.microsoft.com/systemrequirements 5- Have you tried safe mode? If the problem is not in safe mode then it is a hardware. that is the cause. If this does not help, please repair your WINDOWS 7 OS install. http://www.sevenforums.com/tutorials/3413-repair-install.html This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

This is a new Dell 980 i5 Win7/64 system. At first I could not find a pattern to the spontaneous reboots. I tried 1-4 above. All hardware in new, windows certified and OEM. Upgrade adviser says all is okay. As you can see I have the all that's required for Win7. When you said "change options of supplies, I assume you mean power. I'm at full performance, never shut down. Until today, I had not been able to reproduce the problem, but now I can. When I ask Acronis Home 10 to validate an image stores on my NAS, it gets a little way into the process then shuts the computer down. This, of course, involves the network, a wired/wireless LAN. Previsouly when the system rebooted it may or may not have had something to do with the LAN -- I just can't remember what I was doing at the time. But now, twice with Acronis checking a backup on an NAS, it's crashed and rebooted. BTW, it had previously crashed BEFORE I HAD INSTALLED THE NAS so I don't think it's the NAS, but perhaps something in the network or the way the network is set up.

This issue can be caused by incompatible network adapter driver. Please try to download the latest Windows 7 compatible driver from manufacturer’s website and install it. If it does not help, I suggest you temporary disable antivirus and check the result. If it does not work either, you may boot in Clean Boot Mode as BSOD can be caused by programs that are running in kernel mode. Perform a clean startup to determine whether background programs are interfering with your game or program If the issue persists in Clean Boot Mode you can try to check the driver signature. To do so, in Start Search box enter sigverif.exe. Then click the start button in “File Signature Verification”. In the result list, please pick up *.sys files, rename one of them and then shut down or restart to check if the issue still occurs. If the issue persists, rename another *.sys file listed in the result of driver signature verifying, and check result again. By doing so we can determine which un-singed driver is the root cause. Another way is enable muni-dump and use Windbg. Please refer: How to read the small memory dump files that Windows creates for debugging You may paste the result in your next post for analyzing. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

You were correct Arthur. I discovered this while I was trying to validate an Acronis backup on an NAS. Twice the system crashed. Went to the Dell website and saw an "urgent" update of the network adapter driver. All seems well for the moment. Any further incidents and I'll report back. Thanks.

I thought you were correct Arthur. I could not recreate the problem, then when I was trying to validate an Acronis backup on an NAS, twice the system crashed. Went to the Dell website and saw an "urgent" update of the network adapter driver. Updated and all seemed well for two days. Then, tonight, working in Outlook, another crash. I looked in Event viewer and see that with every startup since I got this new machine, I've been getting the following Error 9/15/2010 8:06:30 PM Service Control Manager 7001 None Then this: The NTRU TSS v1.2.1.29 TCS service depends on the TPM Base Services service which failed to start because of the following error: The operation completed successfully. Here's a copy of the details. Log Name: System Source: Service Control Manager Date: 9/15/2010 8:06:30 PM Event ID: 7001 Task Category: None Level: Error Keywords: Classic User: N/A Computer: MN-PC Description: The NTRU TSS v1.2.1.29 TCS service depends on the TPM Base Services service which failed to start because of the following error: The operation completed successfully. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" /> <EventID Qualifiers="49152">7001</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8080000000000000</Keywords> <TimeCreated SystemTime="2010-09-16T00:06:30.062434300Z" /> <EventRecordID>23782</EventRecordID> <Correlation /> <Execution ProcessID="940" ThreadID="944" /> <Channel>System</Channel> <Computer>MN-PC</Computer> <Security /> </System> <EventData> <Data Name="param1">NTRU TSS v1.2.1.29 TCS</Data> <Data Name="param2">TPM Base Services</Data> <Data Name="param3">%%0</Data> </EventData> </Event> Also I've been getting a lot of SideBySide errors 59 None errors with "Activation context generation failed for "c:\program files (x86)\microsoft\search enhancement pack\search helper\searchhelper.dll".Error in manifest or policy file "c:\program files (x86)\microsoft\search enhancement pack\search helper\searchhelper.dll" on line 2. Invalid Xml syntax."

To resolve the sidebyside error issues, please download and install the following update: Microsoft Visual C++ 2005 SP1 Redistributable Package (x64) Additionally you may need new drivers from Dell download webpage for your model. Regarding the Outlook crash issue, it can be caused by several reasons. If it occurs frequently, I suggest you work in Clean Boot Mode. If Outlook does not crash in Clean Boot Mode, you can try to find which startup program is the rootcause.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thanks for the side-by-side solution. We're now pretty sure the spontaneous reboots were caused by two ram cards added by the seller that did not match the specs of Dells OEM ram.

Thanks for the side by side solution. We're not pretty sure the spontaneous reboots were caused by dealer added ram that did no match the specs of the 4MB Dell OEM ram.

Arthur, I downloaded the Visual C file and installed it. (It was so fast to install I wondered if it really installed.) in any case, Side-by-side Error 80 has returned, or there was more than once casue for error 80 and this is a new version of it. This time with more detail that may help: "Activation context generation failed for "C:\Program Files (x86)\Adobe\Acrobat 9.0\Designer 8.2\FormDesigner.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_fa645303170382f6.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc.manifest." As always, thanks for the time.

Arthur, just got off the phone with an Adobe tech. He said the issue would resolve by removing one of the two conflicting components. He suggested the first one but wasn't sure. Since I have no idea whether that would cause all kinds of WIN problems, I took no action. Does that fix sound right? And which component would you suggest to remove?

Uninstalled designer and Event disappeared.

Regarding the sidebyside error, I agree with Adobe. Since it occurs on their program, I suggest you following the suggestions from Adobe support to resolve the issue. Regarding the unexpectedly reboot problem, can you confirm that the issue does not occur after you remove the extra memory stick? If so, I suspect that the issue is caused by the hardware. Generally adding a memory stick should not cause issues. I suggest you upgrade BIOS. If it does not resolve the issue, contact Dell support for more assistances.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

The spontaneous reboots stopped after I removed 4GB of extra ram installed by the dealer. The Dell 980 came with 4 GB. The added 4GB were from Crucial. Either the ram was bad or a mismatch for the OEM RAM. Dealer is testing the Crucial ram now and checking the specs on the machine. RE: Adobe, I agree with you. I had two choices: follow Adobe tech support and remove one of the two processes or simply uninstall Adobe designer, which I did. On several forums, including the Adobe forum, I read that in the latest edition of Acrobat 9.3.x there is a bug in the Designer module. Others have had the same problem. When (IF) Adobe fixes the bug in their Designer module, I can simply reinstall that module. BTW, the first thing I always do trouble-shooting is to upgrade the BIOS. Thanks for the response and advice.