Trying to download 8.1 and install it from the store. It sits there for a couple of minutes then says:
Your Windows 8.1 installation couldn't be completed
Something happened and the installation of Windows 8.1 can't be completed.
Now apart from this being really annoying could anyone have come up with a less useful message?
I have tried it several times. I've run the compatibility util and it passes. I've tried the store without logging in, then tried the store with logging in.
I've tried it in Firefox, tried it in IE.
Same result every time.
I have the same problem with a brand new Sony VAIO DUO bought at the Microsoft Store. After I installed all the updates for Windows 8.1 from Sony's site (firmware, Bios, drivers, patches), I get that same error from Microsoft's app store. It happens 2 seconds after I click the download button.
- Proposed as answer by MackalsMicrosoft employee Saturday, October 19, 2013 12:08 AM
- Marked as answer by Niki HanModerator Monday, October 28, 2013 4:43 PM
To solve this problem, please follow the steps that worked for me:
1. Go to command and enter
net stop wuauserv
2. If it can't be stopped, restart the PC.
3. Go back to CMD and stop BITS and WUAUSERV
4. Go to c:\windows and rename Software Distribution
5. Go to Windows Update and check for updates.
*If an error occur, try to check the updates again, it should work.
6. Download all important update and check from the Windows Store if you can now download Windows 8.1
- Proposed as answer by rdfiasco 2 hours 8 minutes ago
To solve this problem, please follow the steps that worked for me:
1. Go to command and enter
net stop wuauserv
2. If it can't be stopped, restart the PC.
3. Go back to CMD and stop BITS and WUAUSERV
4. Go to c:\windows and rename Software Distribution
5. Go to Windows Update and check for updates.
*If an error occur, try to check the updates again, it should work.
6. Download all important update and check from the Windows Store if you can now download Windows 8.1
- Proposed as answer by rdfiasco Wednesday, May 20, 2015 5:14 AM
It does look like the 2 services mentioned above are causing the problem. I tried downloading updates and got the vague "something happened" message. That's the sort of useless description I usually get from my poor old mum when she's got a problem with her computer.
Anyway, had a look in task manager and wuauserv was in a permanent state of "stopping". Restarted the laptop, installed the outstanding updates and tried to install Windows 8.1 again. The store kept restarting - blank screen, storefront, blank screen, storefront - I did manage to get into the W8.1 page once but it still wouldn't work.
I closed the store, stopped the offending services, tried again and it now seems to be (slowly) downloading 8.1, though the Store app is now stuck on the Installations page.
All this for a half-functioning Start button. Hope it's worth it.
OK, so I posted 2 days ago about this issue, and I resolved it yesterday. I essentially performed a "refresh" under Windows 8, which removed a lot of the updates and applications that could be potential issues.
I then had to go to the Sony website to re-install the latest drivers, SW and driver patches related to my Vaio Duo (I had already updated the firmware and Bios -- necessary to install Windows 8.1--). I then had to re-install all Windows 8 updates, and magically, the Windows 8.1 update started to download when I clicked on it in the Windows Marketplace. I do not know what was the source of the problem, but the refresh definitely got rid of it. It is a long process however as a lot has to be reinstalled to bring the refreshed system to its full functionality with the latest manufacturer and Microsoft updates for Windows 8.
I can't see how a non-technical user could perform all these steps to upgrade a recent tablet to Windows 8.1!
Good luck!
I'm getting "something happened and windows 8.1 couldn't be installed. Please try again. error code 0x80070003" message, tried everything I could to update to 8.1 without needing to restall my desktop applications all failed.
I use the machine for video/Photo editing and lots of desktop applications loaded on, now it seems I have to reistall all those in order to get 8.1. Very dissapointed.
Jay
I had this same problem trying to upgrade from Win 8 to Win 8.1 through the Windows Store and during the download process I stopped it. When try again for the second time it said:
Your Windows 8.1 installation couldn't be completed
Something happened and the installation of Windows 8.1 can't be completed.
The download process did not start and cannot continue.
To remedy the situation , try my way and it works.
- Use Windows Restore and select restore point prior to your last 2 Windows updates , your data remains intact
- Wait until the restore has finished , then try to upgrade again , it will work this time.
Now the upgrade has been done without any problem.
- Proposed as answer by aiyaiya Wednesday, November 13, 2013 2:51 AM
I found that Just stopping WUAUSERV , not doing any of the further cleanup helped me.
NOTE: You need to run Cmd as an administrator. So you need to be on the 'start' screen. Then type cmd. Then right click on the found cmd Icon. Then choose "run as administrator" . Only then can you run.
net stop wuauserv
After that was stopped, my dowload finally started.
Bart
- Edited by GadgetGeekette Friday, February 14, 2014 10:55 PM
Great tip, It worked fine for me. thank you dude
Bart
Thanks. This also seemed to work for me. It is important (as you said) to right on the cmd app and run as administrator, will not work otherwise. I was able to stop WUAUSERV and windows 8.1 is now downloading. Will see if it installs correctly. As this is a known problem you think the download would automatically stop Windows Download Service to allow Win 8.1 download. Oh well!?
Thanks for taking time to post
jj
David Dixon's suggestion (/system32/wsreset.exe as admin) solved the issue for me immediately - clearing the app store cache, so the cache was the issue in my case.
See: http://blogs.technet.com/b/ouc1too/archive/2013/12/31/windows-8-1-and-the-nuclear-option.aspx
A helpful article outlining a range of the potential solutions - hope it helps someone else - and thanks to the author.
- Edited by AbstractKiller Sunday, August 03, 2014 7:15 PM Spelling
Stopping these services through Task Manager worked for me.To solve this problem, please follow the steps that worked for me:
1. Go to command and enter
net stop wuauserv
2. If it can't be stopped, restart the PC.
3. Go back to CMD and stop BITS and WUAUSERV
4. Go to c:\windows and rename Software Distribution
5. Go to Windows Update and check for updates.
*If an error occur, try to check the updates again, it should work.
6. Download all important update and check from the Windows Store if you can now download Windows 8.1