I've already asked it on answers.microsoft.com but didn't get any reply. So, thought I would ask here.

What I've tried:

1. App troubleshooter
2. sfc /scannow
3. Answers in http://superuser.com/questions/562188/windows-8-metro-apps-wont-load

also, I've tried some technet links but in vain.

I've installed two games - Sonic Dash and Despicable Me 2:Minion Rush. Both of these games to not work after splash screen and they get minimized.

I've checked the event log and found this

Activation of app SegaNetworksInc.56538047DFC80_as33fap47kd3c!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

And full details here

Faulting application name: Template.exe, version: 2.0.0.0, time stamp: 0x5492b318
Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53086d7c
Exception code: 0xc000027b
Fault offset: 0x000fb152
Faulting process id: 0x1418
Faulting application start time: 0x01d0227a62078008
Faulting application path: C:\Program Files\WindowsApps\SegaNetworksInc.56538047DFC80_2.0.0.0_x86__as33fap47kd3c\Template.exe
Faulting module path: C:\WINDOWS\SYSTEM32\combase.dll
Report Id: 9fbff746-8e6d-11e4-a383-c0cb38d6092f
Faulting package full name: SegaNetworksInc.56538047DFC80_2.0.0.0_x86__as33fap47kd3c
Faulting package-relative application ID: App

Apparently it has something to do with remote procedure call. When I open the other game, I get same errors as the above, the only thing which has changed being name of the app.

Graphics shouldn't be a problem since these games have ALREADY run once, but not now, and I have other heavy-graphic games like Asphalt 8 Airborne which still WORKS.

I've also tried re-installing but in vain, duh. Looking for help badly. I'd appreciate any help.

• Edited by Amit.A.Joki Thursday, January 22, 2015 10:35 AM

Hi Amit,

Did the issue occur on all of the Windows Store Apps or just the specific two games ?

To get  a better performance ,please always keep the system up to date.
Please take the following steps to have a check :

1.If there are updates of the games ,please keep them up to date .

2.Check the status of the Remote Procedure call service .Turn off the firewall and antivirus software temporarily to have a check .

3.Run dism.exe /online /cleanup-image /restorehealth as an administrator to have a check of the system health.

4.Register the Windows Store according to the following to have a check :
Store App in Windows 8.1
http://blogs.msdn.com/b/notime/archive/2013/10/18/fix-store-app-in-windows-8-1.aspx

5. Run wsreset.exe to clear the store cache to have a check.

Here is a link for reference of troubleshooting Remote Procedure call failed issue
The Remote Procedure Call Failed error for Windows Store apps
http://www.thewindowsclub.com/remote-procedure-call-failed-windows-store-apps

NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

Best regards

• Edited by MeipoXu Friday, January 23, 2015 10:23 AM
• Proposed as answer by Rohana K Amarakoon Monday, January 26, 2015 8:19 AM

Yup. Only those two games aren't working. Also, I've already done DISM scan, and windows store app works fine, so 4th point isn't needed I suppose. And I've also checked the last link way before and that didn't help the matter too.

• Edited by Amit.A.Joki Friday, January 23, 2015 10:26 AM

Hi Amit,

Are there any errors or warnings recorded in the following path ?

Event Viewer>Applications and Services Logs>Microsoft>Windows>AppModel-Runtime or Apps

Please refer to the following link to check the permissions issue.

What to do if your Windows 8 Modern App fails to start
http://blogs.technet.com/b/askperf/archive/2013/10/11/what-to-do-if-your-windows-8-modern-app-fails-to-start.aspx

You may need to change the permissions ,here is a link for reference :

Windows 8.1 Store Apps Wont Open (Or Close Immediately) when logged on as a domain user. Make it stop!
http://blogs.technet.com/b/ouc1too/archive/2014/07/22/windows-8-1-store-apps-won-t-open-or-close-immediately-when-logged-on-as-a-domain-user-make-it-stop.aspx

Best regards

• Proposed as answer by Rohana K Amarakoon Monday, February 02, 2015 6:46 AM

Sorry. Those two links too didn't work. I did all that was instructed in them. However I really appreciate your effort in solving my problem.

I checked the event log in the path which you asked me to and got this

Activation of the app SegaNetworksInc.56538047DFC80_as33fap47kd3c!App for the Windows.Launch contract failed with error: The remote procedure call failed..

And a detailed view

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" /> 
  <EventID>5961</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>5961</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x4000000000000000</Keywords> 
  <TimeCreated SystemTime="2015-01-28T04:44:28.735933800Z" /> 
  <EventRecordID>71148</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="1060" ThreadID="5520" /> 
  <Channel>Microsoft-Windows-TWinUI/Operational</Channel> 
  <Computer>Amit</Computer> 
  <Security UserID="S-1-5-21-66860032-2800664797-2745505841-1010" /> 
  </System>
- <EventData>
  <Data Name="AppId">SegaNetworksInc.56538047DFC80_as33fap47kd3c!App</Data> 
  <Data Name="ContractId">Windows.Launch</Data> 
  <Data Name="ErrorCode">-2147023170</Data> 
  </EventData>
  </Event>

Can the error log be of some help?

• Edited by Amit.A.Joki Wednesday, January 28, 2015 5:15 AM
• Proposed as answer by Rohana K Amarakoon Monday, February 02, 2015 6:46 AM

Hi Amit,

According to the log Event ID 5961,the issue seems to be related to the specific user permissions "<Security UserID="S-1-5-21-66860032-2800664797-2745505841-1010" /> ".

Please look at this link and try the methods in it to have a check:

Win8: App: Modern: Apps fail to start if default registry or file permissions modified

https://support.microsoft.com/kb/2798317

Best regards

• Edited by MeipoXu Monday, February 02, 2015 2:11 AM
• Proposed as answer by Rohana K Amarakoon Monday, February 02, 2015 6:46 AM

Hi Amit,

What is the architecture of your system ?
The driver included in the link is a 32bit driver .

Here is a link for reference of troubleshooting this issue :

Error Messages Seen When Installing Intel Graphics Drivers
http://www.intel.com/support/graphics/sb/CS-034659.htm

Considering this is related to the Intel Graphic driver ,it is recommended to ask help from the Intel forum .They have much more sources to resolve the issue.

NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

Best regards

• Proposed as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Monday, February 09, 2015 10:14 AM
• Marked as answer by Yolanda ZhuMicrosoft contingent staff, Moderator 9 hours 5 minutes ago
• Unmarked as answer by Amit.A.Joki 18 minutes ago

I downgraded my display adapter and found out that the issue was the absence of Windows Media Feature Pack.

I downloaded it from www.microsoft.com/en-us/download/details.aspx?id=42503 and installed it. Then ugraded my display driver to what it was before and everything worked fine.

• Marked as answer by Amit.A.Joki 16 minutes ago