Hi all,
I have a customer with a Lync 2013 on premiss environment. Users are Enterprise voice enabled and there is a interoute SIP trunk. Some users report that sometimes when they are called on there phone number the do not receive the calls.
When i check the Lync Monitoring reports a see the error message bellow.
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Session Information
Pool FQDN: srv-xxxxx.xxxx.local Front end: SRV-xxxxx.xxx.local
Invite time: 8/12/2013 3:00:13 PM Capture time: 8/12/2013 3:00:33 PM
Response time: 8/12/2013 3:00:33 PM End time: 8/12/2013 3:00:33 PM
From user: +312356xxxx@xxxx.xxxxx.com To user: +31884xxxx@xxxx.xxxxxxx.com
From user agent: RTCC/5.0.0.0 MediationServer To user agent: InboundRouting/5.0.0.0
Is From user internal Yes Is To user internal: Yes
Is From user integrated with desk phone: No Is To user integrated with desk phone: No
Session Priority Normal Is retried session: No
Response code: 480 Diagnostic ID: 13001
Voip Information
From phone number: +3123xxxxxx To phone number: +3188xxxxxx
From mediation server: srv-xxxxxx.xxx.local To mediation server:
From gateway: 84.233.xxx.xxx To gateway:
Disconnected by:
Modalities
Audio
Media Quality Report
Diagnostic Reports
Detail Report time Request Response Diagnostic ID Content type Reported by
Detail 8/12/2013 3:00:13 PM INVITE 480 13001 multipart/alternative Server
Detail 8/12/2013 3:00:33 PM INVITE 480 13001 application/sdp Client
13001; reason="The routing rules did not result in a suitable final response"; source="SRV-xxxxx.xxxx.LOCAL"; received="403"; appName="InboundRouting
InboundRouting
13004; reason="Request was proxied to one or more registered endpoints"; source="SRV-xxxxxx.xxx.LOCAL"; Count="3"; appName="InboundRouting"
InboundRouting
13005; reason="Request was proxied to one or more additional targets"; source="SRV-xxxxx.xxx.LOCAL"; appName="InboundRouting"
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The time between the 2 alerts is exactlly 20 seconds, the default time for a disconnect when the call is not answered.
Anyone has an idea why the calls are not routed to the Lync user?
Best Regards,
Pascal Slijkerman