Snipping Tool doesn't work with 5 monitors
I'm running Windows 7 Professional with 24GB RAM and two NVIDIA Quadro NVS 450 display adapters. I have 5 monitors set up with 2 above and 3 at eye level. Display resolutions are: top left=1280x1024, top right=1024x768, bottom left=1600x1200, center=1920x1200 and bottom right=1600x1200. Apparently that is too much total screen area for the Snipping Tool to cover. When I try to use the Snipping Tool, it only "sees" the upper portion of my desktop area (all of the screen area of the top two displays and about an inch of the top portion of the bottom displays), but it displays that area on the three lower screens. If I re-arrange the monitors (logically--not physically) so they are side-by-side, the Snipping Tool works fine. Any suggestions? By the way, I use OneNote 2010 and its screen-capture utility exhibits the exact same symptoms.
May 23rd, 2011 5:49pm

Hi, If they are physically and logically arranged differently, they need to swap the images so that they appear in reverse order in the panorama image. Also, it will get complicated that the monitors are differing resolutions. As a result, the Snipping Tool cannot recognize the coordinate of the other resolution monitors. Regards, Sabrina TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 24th, 2011 12:18am

The arrangement swap was done just as a test to see if the tool would work with 5 monitors side by side. It does indeed work in that arrangement but that isn't a solution, it is just a test. (The monitors will remain in their present arrangement (2 top, 3 bottom) regardless of the Snipping Tool's limitations.) The tool doesn't have any trouble with the differing display resolutions (as proven by the test arrangement) but perhaps it has trouble with vertical resolutions greater than 1200 dpi. Can anyone verify the maximum vertical resolution of the Snipping Tool?
May 24th, 2011 7:13am

Hi, Based on my test, snipping tool support Multiple monitors as well as "PrtScn" key. For the Quantifying the Performance Effect of Window Snipping in Multiple-Monitor Environments, please refer to the following website: http://academic.research.microsoft.com/Paper/4288060 Thank you. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 25th, 2011 6:09am

Based on my test, you're right; snipping tool does indeed "support multiple monitors" but only if they're laid out side by side. How many monitors did your test involve? Did you try them in a stacked arrangement? I have tried this with two different computers, one with 4 monitors, one with 5 and the results were the same. PrtScn and Alt+PrtScn both work fine but they have different limitations than the Snipping Tool. As you can see in Fig. 2 of the first article referenced in your link, the test environment used three screens, laid out side-by-side. Therefore their findings have no bearing on my issue.
May 25th, 2011 7:50am

Hi, I used three monitors and laid out side by side as a test LAB. Here, I noticed that you are using multi-monitors and set as "stacked arrangement". Based on my research, it may depend on video card device. Which video card device you are using? Could you please let me know the product name of the video device and if any "video hub" device has been used on the computer? Thank you. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 26th, 2011 4:45am

I'm not using any video hub, all displays are connected directly to the video cards using DVI-to-DisplayPort adaptors. I have two NVIDIA Quadro NVS 450 display adapters in PCI-E X16 slots. Each card can control up to 4 monitors, so I could connect 8 (but I'll probably never go beyond 6). The cards were manufactured by PNY Technologies. My old computer had a NVIDIA Quadro FX 1400 PCI-E X16 and a NVIDIA Quadro NVS 290 PCI-E X1 connected to 4 of the same monitors I have now. They were connected directly DVI-to-DVI. By the way, I have tried a couple of third-party screen-capture tools. Most exhibited the same symptoms as the built-in tool. The "insert screen clipping" tool in OneNote 2010 also acts the same. But I did find one tool, SnapaShot from Nicekit Software http://nicekit.com/screen-capture/best-free-snapshot.htm that works as intended.
May 26th, 2011 9:17am

Hi, After discussed with the escalation team, the snipping tool supports multiple monitors, but it only supports side by side arrangement as it based on the display settings "Change the appearance of your display". We can physically set monitors as "stacked arrangement", but the built-in snipping tool still detects it as side by side on logical. This is a expected behavior. Thanks for your understanding. Thank you.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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May 27th, 2011 12:30am

Ah. It's not a bug; it's a feature. Got it. Well maybe now that we've brought it to their attention, it can be addressed in Windows 8. Or how about Win 7 SP2? (hint, hint) Thanks for your help!
May 27th, 2011 7:47am

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