Hi All,

Skype for business update released in April 2015, KB2889923, doesn't seem to be working with Office 2010 SP2.

Can somebody please shed some light on the Skype for business update perquisites for Office 2010.

Thank you.

Regards,

Rakesh Kumar

That's a Lync 2013 update, if you're using Office 2010 which may include Lync 2010, the update will not apply.  You'd need to get Lync 2013 separately.  If you're having issues with other areas of Office 2010 once Lync 2013 was updated could you post the issue your seeing?  I'm not aware of anything breaking with that specific update within Office 2010.

Hi Anthony,

we have office 2010 with SP2 and Lync 2013 but skype for business client is not working. it shows the below error. The base OS is windows 7 and 8.

"The expected version of the product not found on the system"

Hi Rakesh Kumar,

You may try the following suggestion.

1. Uninstall Lync 2013.

2. Reinstall Lync 2013 as part of the Office 2013 installation package.

3. Install the April 14, 2015 update for Lync 2013.

4. Check if the Skype for Business client works.

 

Best regards,

Eric

Hi Eric,

we have issue with Office 2010 with Lync 2013 only.

Hi Rakesh Kumar,

I suggest you can also post the question on Office Forum, since it's more likely to be an Office compatibility issue.

Best regards,

Eric

Hi Eric,

i have posted the same question under office 2010 forum. I'll keep eyes on that thread.

https://social.technet.microsoft.com/Forums/en-US/f7817ead-3af8-47a6-b454-cc3b31889b8a/skype-for-business-compatibility-with-office-2010?forum=officesetupdeployprevious 

Hi Kumar Rakesh,

Im writing to follow up on this thread. Do you have any updates on this issue? Please post back at your convenience.

Best regards,

Eric

Hi Eric,

Thanks for followup.

We have identify the root cause and now everything is working fine. We were missing office 2013 SP1 as part of Skype deployment which is mandatory to get it work.

Hi Kumar,

  We also in the same environment (Win7 64/Office 2010) . Recently we deployed Lync 2013 as a separate product.

Now we are trying to deploy Skype for business . For Office 2010 32 bit user's what are the steps to upgrade to skype for business?

Appreciate your comments.

Regards,

Shan. 

Hi Shan,

If you have office 2010(any version) with Lync 2013 then make sure you do the deployment of latest office 2010 service pack(SP2) and office 2013 Sp1. do let me know if you face any issue after following it.