Skype for Business client not responding after audio/video/screen sharing

Hi Everyone,

I have a strange situation in my organisation. We have more than 200 clients and we are using Lync 2013. When Skype for Business (SFB) came out I tested it and found one problem - every time when I trying to make a audio or video call or what ever kind of file sharing or screen sharing then SFB client will hang and have error "SFB not responding". I can click restart the client and close button. So its not possible to call or share anything with that. Specially bad is that is eferyone else is calling to me it cause the same problem - client will die. So its very easy to kill my client :) At the beginning I thought that its my computer problem but then it turned out that allmost all clients have the same problem. Computers are different kind of Lenovo laptops. 

What can cause the problem? I have installed and reinstalled the client. I have updated all the drivers. I have removed Personal Skype to make sure that it wont cause the problem but problem is still there. Server itself is updated with latest CU and Skype for Business UI is enabled as default UI. 

Br,

Taavi

April 27th, 2015 2:44am

Hi,

Please try to uninstall the default Sound Card, VGA Device/Video Card, Graphic Card, and use the default system driver to test the issue. Because sometimes update driver to the latest version doesn't work but only use the default system.

Please also make sure OS system update to the latest version.

Best Regards,
Eason Huang

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April 28th, 2015 4:41am

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