Hi everybody,

I got some problems with my Lync 2013 client since the upgrade to Skype for Business. I am somehow missing icons and texts.

I reinstalled Lync and the according Windows Updates multiple times, but can't get this fixed.

Does anyone of you have an idea how to get the icons? I'm a little bit lost otherwise :-(+

Thanks in advance!

Sam

BTW: I think it's with Win7 only.

• Edited by Sam-san91 Tuesday, April 21, 2015 3:01 PM

Hi Rob,

Had you tried running the earlier post? Let us know so we can see how we can further assist you.

Thanks!

Hi Sam,

Can you reproduce this issue on another computer?

I tested on an Windows 7 computer and everything was going well.

Best regards,

Eric

Hi,

Is there any update ?

In addition please note that you must install the patches on a minimum build of 15.0.4569.1506 (SP1).

Best regards,

Eric

I think this might have to do something with my profile, because I got a new computer with 8.1 installed and right now I can't even install the patches without breaking Lync :-(

This is my version:

Hello there,

Exit from the application.

Please try to delete your profile from 

%userprofile%\appdata\Local\Microsoft\office\15.0\Lync

Delete (sip_name@domain.com)

Try to login again.

Thanks

G

The good news is: I managed to install the update, so it's Skype UI now.

The bad news is: Unfortunately I'm still not having any icons :-(

I deleted the profile, but it didn't help :-/

Update: I even deleted the whole windows user profile, still no luck :-(

• Edited by Sam-san91 Friday, May 15, 2015 3:25 PM

UPDATE:

Okay, I tried a lot by now. I reinstalled Windows, deleted the profile (multiple times, before and after reinstall), deleted the Lync profile on the serverside.

But it still shows the empty popups :-(

However, I found something interesting. If I login to the computer with another account and start SfB, then login as my original user it works. So this has to do something with my account, but I just don't know where those settings could be :(