Hi, Did other programs work well? Try to reinstall Skype for test. If it does not work, try to perform a system restore. Maybe the update package conflict with Skype. Furthermore, if the issue only occur with Skype, since Skype is not the product of Microsoft, I suggest to contact Skype Forum for further help: http://forum.skype.com/ Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. Thank you for your understanding. Regards, Leo Huang Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.