Skydrive Not syncing Windows 8.1

Hi All,

I have been going through various threads trying to get this sorted. Removing various files from getting uploaded but still having the application crash, with an event log like the following

Faulting application name: skydrive.exe, version: 6.3.9600.16474, time stamp: 0x52901cb4

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0x00000000

Fault offset: 0x0000000000000000

Faulting process id: 0x230c

Faulting application start time: 0x01cf0d07a10e6791

Faulting application path: C:\Windows\System32\skydrive.exe

Faulting module path: unknown

Report Id: e20ae787-78fa-11e3-827e-c860009b6b7a

Faulting package full name:

Faulting package-relative application ID:

I have tried to run the debug on a Skydrive.dmp file but I don't see what causing the issue.

Here is the output from the debug as far as I have been able to get

0:009> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

Loading symbols for 00007ff9`4a110000       msvcrt.dll ->   msvcrt.dll
Loading symbols for 00007ff9`4a260000        ntdll.dll ->   ntdll.dll
Loading symbols for 00007ff9`47890000   KERNELBASE.dll ->   KERNELBASE.dll
Loading symbols for 00007ff9`49d90000       user32.dll ->   user32.dll
Loading symbols for 00007ff7`322d0000     SkyDrive.exe ->   SkyDrive.exe
Force unload of C:\Windows\System32\ole32.dll
Loading symbols for 00007ff9`49050000        ole32.dll ->   ole32.dll
ModLoad: 00007ff9`49050000 00007ff9`491c6000   C:\Windows\System32\ole32.dll
Loading symbols for 00007ff9`491d0000      combase.dll ->   combase.dll
Loading symbols for 00007ff9`3bbf0000     wlidprov.dll ->   wlidprov.dll

FAULTING_IP:
+2b002fd3f0
00000000`00000000 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
   ExceptionCode: 00000000
  ExceptionFlags: 00000001
NumberParameters: 0

CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
rax=0000000e16dbebc0 rbx=0000000e16dbf1a0 rcx=0000000e16dbebc0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000e16dbebc0
rip=00007ff949ff764a rsp=0000000e16dbeae0 rbp=0000000e16dbf1b0
 r8=0000000000000000  r9=0000000000000006 r10=0000000000000000
r11=00007ff94a2fa517 r12=00007ff9190d4340 r13=0000000000000000
r14=00007ff9190d4250 r15=00007ff9190268e8
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000244
kernel32!RaiseFailFastException+0xae:
00007ff9`49ff764a e8b1000000      call    kernel32!SignalStartWerSvc (00007ff9`49ff7700)

DEFAULT_BUCKET_ID:  APPLICATION_FAULT

PROCESS_NAME:  SkyDrive.exe

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  skydrive.exe

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

FAULTING_THREAD:  0000000000002058

PRIMARY_PROBLEM_CLASS:  APPLICATION_FAULT

BUGCHECK_STR:  APPLICATION_FAULT_APPLICATION_FAULT

LAST_CONTROL_TRANSFER:  from 00007ff91917180a to 00007ff949ff764a

STACK_TEXT: 
0000000e`16dbeae0 00007ff9`1917180a : 0000000e`159ead01 0000000e`16dbf1b0 0000000e`159ead01 00000000`00000b89 : kernel32!RaiseFailFastException+0xae
0000000e`16dbf0b0 00007ff9`19235ed2 : 0000000e`17db8c00 0000000e`159ead40 00000000`00932d01 0000000e`16dbf598 : SyncEngine!AssertWorker+0x206
0000000e`16dbf4a0 00007ff9`1923923e : 0000000e`159d2930 0000000e`159d2970 00000000`00000000 00007ff9`19142e48 : SyncEngine!SyncServiceProxy::CompleteChangeEnumeration+0x286
0000000e`16dbf570 00007ff9`1928da6a : 0000000e`16dbf598 0000000e`159d2930 0000000e`159d2930 00000000`00932dfa : SyncEngine!WorkItemEx0<std::tr1::_Bind<void,void,std::tr1::_Bind4<std::tr1::_Callable_pmf<void (__cdecl ISyncServiceProxy::*const)(ResourceID const & __ptr64,std::tr1::shared_ptr<QoS::ScenarioQosSyncWrapper>,bool) __ptr64,ISyncServiceProxy,0>,ISyncServiceProxy * __ptr64,ResourceID,std::tr1::shared_ptr<QoS::ScenarioQosSyncWrapper>,bool> > >::DoWork+0x42
0000000e`16dbf5c0 00007ff9`1918fb1a : 0000000e`172cb9a0 0000000e`16dbf6d0 00000000`00000000 00000000`00000000 : SyncEngine!CoreLoopWorkItemQueuer::DoWork+0xbe
0000000e`16dbf620 00007ff9`1918f6c5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : SyncEngine!coreLoopWorker+0x146
0000000e`16dbf690 00007ff9`4a129967 : 0000000e`159d70c0 00000000`00000000 00000000`00000000 00000000`00000000 : SyncEngine!coreLoop+0x1e5
0000000e`16dbf960 00007ff9`4a129a0d : 00007ff9`4a19fa10 0000000e`159d70c0 00000000`00000000 00000000`00000000 : msvcrt!beginthreadex+0x123
0000000e`16dbf990 00007ff9`49f115cd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : msvcrt!endthreadex+0xac
0000000e`16dbf9c0 00007ff9`4a2d43d1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
0000000e`16dbf9f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d


STACK_COMMAND:  ~9s; .ecxr ; kb

FOLLOWUP_IP:
SyncEngine!SyncServiceProxy::CompleteChangeEnumeration+286
00007ff9`19235ed2 44387b6a        cmp     byte ptr [rbx+6Ah],r15b

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  syncengine!SyncServiceProxy::CompleteChangeEnumeration+286

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SyncEngine

IMAGE_NAME:  SyncEngine.DLL

DEBUG_FLR_IMAGE_TIMESTAMP:  52902143

FAILURE_BUCKET_ID:  APPLICATION_FAULT_0_SyncEngine.DLL!SyncServiceProxy::CompleteChangeEnumeration

BUCKET_ID:  APPLICATION_FAULT_APPLICATION_FAULT_syncengine!SyncServiceProxy::CompleteChangeEnumeration+286

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:application_fault_0_syncengine.dll!syncserviceproxy::completechangeenumeration

FAILURE_ID_HASH:  {a9ac531b-2534-cc07-7b51-db562956cfdf}

Followup: MachineOwner
---------

Verbose mode OFF.
0:009> .cxr 0x0;r
rax=0000000e16dbebc0 rbx=0000000e16dbf1a0 rcx=0000000e16dbebc0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000e16dbebc0
rip=00007ff949ff764a rsp=0000000e16dbeae0 rbp=0000000e16dbf1b0
 r8=0000000000000000  r9=0000000000000006 r10=0000000000000000
r11=00007ff94a2fa517 r12=00007ff9190d4340 r13=0000000000000000
r14=00007ff9190d4250 r15=00007ff9190268e8
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000244
kernel32!RaiseFailFastException+0xae:
00007ff9`49ff764a e8b1000000      call    kernel32!SignalStartWerSvc (00007ff9`49ff7700)

I am trying to upload the dmp file to my skydrive now.

I have run through the Skydrive Fix from this MS Thread

http://answers.microsoft.com/en-us/skydrive/forum/sdfiles-sdsync/how-do-i-troubleshoot-uploading-downloading-and/8569cc0b-4d23-4db0-b9e9-98fe12785e5a

I have redirected my skydrive to another directory profile which I was successfully doing with Windows 7. as I did not want skydrive to try download all my 50GB again

Thanks in advance

January 9th, 2014 10:47am

Here is a dump file I have uploaded for skydrive

http://sdrv.ms/1dlFlOf

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January 14th, 2014 1:14am

Hi,

Thanks for posting in Microsoft TechNet forums. 

I will try to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.

Thank you for your understanding and support.

January 14th, 2014 2:01am

I have also just deleted the skydrive directory in my User Profile Folder this has now stopped skydrive from crashing. As I have redirected my skydrive folder . this may have fixed the issue but I will see

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January 14th, 2014 2:58am

I have also just deleted the skydrive directory in my User Profile Folder this has now stopped skydrive from crashing. I had redirected my Skydrive directory to another location. There was still the original directory sitting in the %UserProfile% Directory. once this was deleted from my local user account, (I sign into windows with my Microsoft account) I logged back into my Microsoft account, and the synching starting happening


  • Marked as answer by ShindaNZ 7 hours 22 minutes ago
  • Edited by ShindaNZ 7 hours 19 minutes ago
January 14th, 2014 10:55am

Is your client joined to a domain ? If yes, you want to read this article

http://www.gpanswers.com/whats-the-deal-with-skydrive-when-youve-got-domain-joined-win-8-1-out-there/

Free Windows Admin Tool Kit Click here and download it now
January 14th, 2014 3:36pm

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