I am running Windows 7 64bit on a new (less than 6-month old) Gateway desktop that came with Windows 7 installed. The system shuts down for no apparent reason and goes back to log in screen. This happens from 3-7 days apart. I've gone on the official Windows site and have followed their suggestions. I have: 1) updated all my devices and Windows updates. 2) checked all the drives and found no errors. My computer still is screwing up. Please help! When I reboot, this is the message I get: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 9088 BCP1: FFFFF880071AB8C0 BCP2: FFFFF880071AB8C4 BCP3: FFFFF880071AB8C8 BCP4: FFFFF880071AB8CC OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\052111-28501-01.dmp C:\Users\Ray\AppData\Local\Temp\WER-42338-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Never seen such Bug Check Code (0x9088). Please use Microsoft Skydrive to upload C:\Windows\Minidump\052111-28501-01.dmp dump file. Once done, post a link here. You can also contact Microsoft CSS. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

Even though your PC is only 6 months old may not indicate its original build date. which gateway model what bios version during the boot up after posting, does the screen allow for running any hardware diagnosics. memory test, hard drive test, cpu test. is this a mini hybird pc box full size mid- baby tower. does the box get ventalation so it can breath. Their was a short time about 2008~2009 that the motherboard bios was not provisioned for booting while an external drive was plugged in. External also including Flash memory sticks. This did make trouble for some of the bios settings. You may want to try and boot to the bios, take photos of your settings so you can put them back if needed. Check your boot settings, you may need to reset to defaults. Document your changes try and only make 1 change at a time.

Thanks for your reply! I tried to upload the 5-21-2011 dump file on Skydrive, but somehow it wouldn't upload (the site says the file's being used [???]). However, I have a 5-16-2011 dump file whose contents are identical to the 5-21 one (at least, the two messages are identical that was given to me in the reboot). Here it is the link: http://cid-9183e0f542f4d665.office.live.com/browse.aspx/.Documents Thanks a bunch once again!

There is no file in the link you provided. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

Sorry, I made a mistake. It's there now. http://cid-9183e0f542f4d665.office.live.com/browse.aspx/.Documents?uc=1

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Unknown bugcheck code (9088) Unknown bugcheck description Arguments: Arg1: fffff88006e738c0 Arg2: fffff88006e738c4 Arg3: fffff88006e738c8 Arg4: fffff88006e738cc Debugging Details: ------------------ OVERLAPPED_MODULE: Address regions for 'hiber_iaStor' and 'hiber_iaStor' overlap CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9088 PROCESS_NAME: IAANTmon.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff8800112fceb to fffff80002c8ad00 STACK_TEXT: fffff880`06e73858 fffff880`0112fceb : 00000000`00009088 fffff880`06e738c0 fffff880`06e738c4 fffff880`06e738c8 : nt!KeBugCheckEx fffff880`06e73860 00000000`00009088 : fffff880`06e738c0 fffff880`06e738c4 fffff880`06e738c8 fffff880`06e738cc : iaStor+0x50ceb fffff880`06e73868 fffff880`06e738c0 : fffff880`06e738c4 fffff880`06e738c8 fffff880`06e738cc fffffa80`09589520 : 0x9088 fffff880`06e73870 fffff880`06e738c4 : fffff880`06e738c8 fffff880`06e738cc fffffa80`09589520 fffffa80`04a62000 : 0xfffff880`06e738c0 fffff880`06e73878 fffff880`06e738c8 : fffff880`06e738cc fffffa80`09589520 fffffa80`04a62000 fffffa80`048e41a0 : 0xfffff880`06e738c4 fffff880`06e73880 fffff880`06e738cc : fffffa80`09589520 fffffa80`04a62000 fffffa80`048e41a0 fffffa80`04637d00 : 0xfffff880`06e738c8 fffff880`06e73888 fffffa80`09589520 : fffffa80`04a62000 fffffa80`048e41a0 fffffa80`04637d00 fffffa80`048e41a0 : 0xfffff880`06e738cc fffff880`06e73890 fffffa80`04a62000 : fffffa80`048e41a0 fffffa80`04637d00 fffffa80`048e41a0 00000000`00000000 : 0xfffffa80`09589520 fffff880`06e73898 fffffa80`048e41a0 : fffffa80`04637d00 fffffa80`048e41a0 00000000`00000000 fffff880`0112a7e9 : 0xfffffa80`04a62000 fffff880`06e738a0 fffffa80`04637d00 : fffffa80`048e41a0 00000000`00000000 fffff880`0112a7e9 00000000`00213145 : 0xfffffa80`048e41a0 fffff880`06e738a8 fffffa80`048e41a0 : 00000000`00000000 fffff880`0112a7e9 00000000`00213145 00000000`0020f55f : 0xfffffa80`04637d00 fffff880`06e738b0 00000000`00000000 : fffff880`0112a7e9 00000000`00213145 00000000`0020f55f ffffffff`ffb3b4c0 : 0xfffffa80`048e41a0 STACK_COMMAND: kb FOLLOWUP_IP: iaStor+50ceb fffff880`0112fceb ?? ??? SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: iaStor+50ceb FOLLOWUP_NAME: MachineOwner MODULE_NAME: iaStor IMAGE_NAME: iaStor.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4b20515f FAILURE_BUCKET_ID: X64_0x9088_iaStor+50ceb BUCKET_ID: X64_0x9088_iaStor+50ceb Followup: MachineOwner --------- 0: kd> lmvm iaStor start end module name fffff880`010df000 fffff880`012e7000 iaStor T (no symbols) Loaded symbol image file: iaStor.sys Image path: iaStor.sys Image name: iaStor.sys Timestamp: Thu Dec 10 02:39:43 2009 (4B20515F) CheckSum: 0008DB9F ImageSize: 00208000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 ----------------------------------------- Your BSOD was caused by iaStor.sys driver. For more information about it: http://www.file.net/process/iastor.sys.html I see that it had not been updated since 2009 so please update it. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

Thanks for your reply. I went on the Intel site and downloaded the latest Intel Matrix Storage Manager driver (the 5-4-2010 version, which according to Intel has the "latest" status). The weird thing was when I installed it, it said my iastor.sys file is actually NEWER than the file they were going to replace it with! So I copied the newer, malfunctioning iastor.sys file and completed the install with the older version. Is this normal? Whatever the case, hopefully, my computer wouldn't reboot again for no reason. Thanks!

Thanks for your reply. I went on the Intel site and downloaded the latest Intel Matrix Storage Manager driver (the 5-4-2010 version, which according to Intel has the "latest" status). The weird thing was when I installed it, it said my iastor.sys file is actually NEWER than the file they were going to replace it with! So I copied the newer, malfunctioning iastor.sys file and completed the install with the older version. Is this normal? Whatever the case, hopefully, my computer wouldn't reboot again for no reason. Thanks! You have to contact Intel Technical Support for more information. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration