I have a Dell Dimension 3000 with Windows XP, it's about 6 years old so out of warranty. I switched over from Sky broadband to Virgin on 10th December and ever since then it keeps shutting itself down, when I swich it back on it says there has been a serious error, and when I report it to microsoft it brings up a web page which says there has been a problem with a driver. I have spoken to Virgin who say it is nothing to do with their modem or software. I used the Dell driver reset tool, and then I got a box coming up to say I needed to install new hardware a "multi media audio controller", but the sound still worked. I went onto the Dell website and installed an audio driver for my PC, and now it's stopped saying I need to install the audio controller but it still keeps shutting down and I get the serious error message. I tried doing the Dell driver reset tool again but it says their aren't any errors. Can anyone help please?1 person needs an answerI do too

Hi, Method 1.First let us disable the automatic restart on s system failure.a. Right-click My Computer, and then click Properties. b. Click the Advanced tab. c. Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.d. Clear the Automatically restart check box, and click OK the necessary number of times.e. Restart your computer for the settings to take effect.Windows XP Shut Down and Automatic Reboot Problemshttp://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx Method 2.Also you can check in the event viewer about the error messages on this issue.This article describes how to use Event Viewer to view and manage event logs in Microsoft Windows XP.How to view and manage event logs in Event Viewer in Windows XPhttp://support.microsoft.com/kb/308427 Also I would recommend you to install the Windows XP service Pack 3.It improves the reliability of Windows by installing the latest software updates - new drivers for the hardware and more.Refer:http://www.microsoft.com/downloads/en/details.aspx?FamilyId=68C48DAD-BC34-40BE-8D85-6BB4F56F5110&displaylang=en Hope this helps.Thanks and Regards:Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think. If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

Hello, Thanks for your reply. I tried method 1 above but the box was already unticked, and the computer has still been switching itself off.I found the event below: Error code 1000008e, parameter1 c0000005, parameter2 805677bb, parameter3 ec41dc7c, parameter4 00000000.But when I searched for this on the internet it says that one of my drivers is not compatible with XP. I followed the instructions to check all of my drivers via the device manager but none have been disabled and all appear to be compatible with XP.I have installed service pack 3, but am still experiencing the original problem.Is there anything else I can do?Thanks