Someone posted the exact same question in another Microsoft forum and it was answered by someone else just posting links to Remote Assistance FAQs that did not address the specific question. http://answers.microsoft.com/en-us/windows/forum/windows_7-security/how-to-see-user-name-before-connecting-via-offer/6593661d-f2d9-477e-843d-fb7ea1885ced When offering Remote Assistance from XP, you would get an additional prompt that showed you the user logged in so you could verify you were connected to the correct PC. You can connect to the wrong computer for various reasons: User misread or misspoke their computer name or IP address, Helper misheard, typo, stale DNS resolves computer name incorrectly etc.. Having that additional prompt listing the user prevents you from wasting time connecting to the wrong workstation and needlessly disturbing someone who was not expecting the Remote Assistance request pop-up on their screen. Apparently, offering Remote Assistance from Windows 7 only shows logged on users if there is more than one user session (such as on a terminal server), but XP always displays this info even for a single user session I don't know why this was turned off when offering RA from Windows 7, but is there some way to re-enable this feature with registry edit or other method?

Hi, Due to Windows Remote Assistance has no relationship with IP, DNS or something like that. And based on your description, I think you may would like to use Remote Desktop Connection. If I misunderstand your concern, please let me know. For Windows Remote Assistance, please refer to Get help with your computer using Windows Remote Assistance. For Remote Desktop Connection, please refer to Remote Desktop Connection. Hope this helps. If a post solved your problem, click Mark as Answer on the post. If a post helped you, click "Vote As Helpful" on the left side of post.

I don't think you understood the question. I am not asking about Remote Desktop. This is referring to an IT admin "OFFERING" remote assistance to a user and initiating the connection from their side based on what the user says their computer name or IP address is, not having a user send a request for assistance. The link I posted in my question shows another person asking a very similar question of this specific issue with Windows 7.

Did anyone ever answer this question? You said it very clearly.