One of my users is reporting an error when searching for contacts within the organization. Everytime he searches for another user lync pops up with the following error.

No one else in our entire user base has reported this error so far.

We have reset his IE settings and his lync profile on the local machine.

Any help will be appreciated

Will it work if another user logged in?  What if this user loggs on to another workstation?

Is the firewall on on this workstation?

Than

Hi,

Looks like something wrong with Address Book Server. Please check the IIS service works correctly in the Lync FE server.

You have an issue with the Address Book Service on the Lync server.

Please go through this Address Book troubleshooting blog post from the Lync team.

There is only 1 user out of 14,000 that has reported this issue. I dont think it is originating from the server.

Igor,

I will test with another user and see if we get anywhere with it

Sean,

I have checked all 6 FE servers and everything is working fine, there are no errors in the event log, none of the services are stopped, nothing is hanging in the application pools.

Ruben,

Thanks for the guide but none of it is relevant or even points me in the right direction.

Regards,

Shah

Hi,

If just one user has this issue, maybe something wrong with the user's Lync client in his PC. PLease try to close the Lync client and delete the Lync prefile in the Path: C:\Users\Username\AppData\Local\Microsoft\Communicator\sip_usersipaddress@sipdomain.com.

If still can not work, please try to reinstall the Lync client.

Hi, My lync shows this message also, and cannot search contact either. I tried delete the communicator directory, it does not function. then I re-install lync, and the problem is same existed.

Does anyone can help me to solve this problem?

Norman

v-ntan(at)microsoft(dot)com

Hi, Vini,

   I tried all operations in this page, and uninstall firefox, and reset IE configuration, and change lyncs setting to disable sync address book with my outlook2010. And restart windows many times during those operations. At last I found my outlook/lync became correctly but I don't know when and why.

Norman

Hi v-ntan,

Hopefully you dont mind me pinging you we are a larger customer of Microsoft and we have had this odd issue pop up that you referenced in this page.

Did you ever find out what the resolution was to this issue?

Thanks,

Vinni

Resolved using this procedure:

1. Shutdown the Lync client
2. Force the Lync client to download the address book immediately the next time it starts:
   • Open the registry to HKLM\Software\Policies\Microsoft\Communicator
   • Modify (or Create) the DWORD  the registry key GalDownloadInitialDelay and set it to 0  (that is a zero)
   • This can also be done from the command line:
     • reg add HKLM\Software\Policies\Microsoft\Communicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f
3. Delete the Existing Local Address Book Files:
   • On Windows 7 or Vista machines, open Windows Explorer to the directory:
     • %userprofile%\AppData\Local\Microsoft\Communicator\sip_user@example_domain
   • Delete the files GalContacts.db and GalContacts.db.idx
4. Restart the Lync client.

It worked with me only creating the DWORD.

Solution:

Delete the Existing Local Address Book Folder

%userprofile%\AppData\Local\Microsoft\Communicator\sip_user@example_domain

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