SYSTEM_SERVICE_EXCEPTION Windows 8
I recently just updated my Compaq Presario CQ57 to Windows 8 a couple of weeks ago. Now every time I turn it on, after a while It says your PC ran into a problem and needs to restart. With the words SYSTEM_SERVICE_EXCEPTION at the bottom. I have no idea the cause or how to solve it. Someone please help me. (In a way that I will be able to understand)
January 14th, 2014 7:05pm

Jsmth

First the user said nothing about a BCC of 3B and there are other System service exceptions.

If you are going to use our speech please credit us

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not) To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.   The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy (compress them) *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. Link for how to  upload below. http://www.wikihow.com/Use-SkyDrive To ensure minidumps are enabled: * Go to Start, in the Search Box type: sysdm.cpl, press Enter. * Under the Advanced tab, click on the Startup and Recovery Settings... button. * Ensure that Automatically restart is unchecked. * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies). * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump. * OK your way out. * Reboot if changes have been made. Please also run MSinfo32 and upload the output as well. To run MSinfo32 please go to start>run>MSinfo32 Go to "file" "save" and upload the saved file with the DMPS System specs are extremely useful so please include whatever you know.
Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...
Basic troubleshooting Windows/hardware here You can read more about BSODS here You can learn how to test your memory here Asking an effective question gets help faster read how here Driver verifier-Tracking down a mis behaving driver  here
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January 14th, 2014 7:33pm

Hi,

Zig is right, the Dump file is very useful for us to analyze your issue.

Such issue sometimes caused by video card driver, please update or reinstall the latest one from manufacturer's website to check the issue.

For your reference about this stop error:

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949(v=vs.85).aspx

Look forward to your response.

January 16th, 2014 11:23am

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