Hello,

We currently have an issue with SCEP where the clients have stopped updating the AV Signatures.  If I look at a working one vs a non working one I can see a task which does not run on the non-working one. The task which does not run on a non working VM is

2014-01-15T05:15:06.634Z Task(SignaturesUpdateService -ScheduleJob -ManagedUpdate) launched

Does anyone know why this is happening and what to do to resolve this? We have tried removing and reinstalling the SCEP Client but we get the same behavior

WORKING: 

2014-01-15T05:09:23.820Z Task(SignatureUpdate -ScheduleJob -RestrictPrivileges) is scheduled to run in 28800000(ms) from now with period 28800000(ms)

2014-01-15T05:09:23.820Z Task(Scan -ScheduleJob -RestrictPrivileges -ScanType 2) is scheduled to run in 74158745(ms) from now with period 86400000(ms)

2014-01-15T05:14:23.979Z AutoPurgeWorker triggered with dwWork=0x3

2014-01-15T05:14:29.416Z Product supports installmode: 2

2014-01-15T05:15:06.462Z Detection State: Finished(0) Failed(0) CriticalFailed(0) Additional Actions(0)

2014-01-15T05:15:06.540Z Task(SignatureUpdate -ScheduleJob -RestrictPrivileges) launched

2014-01-15T05:15:06.681Z Run lost scheduled job: SignatureUpdate -ScheduleJob -RestrictPrivileges

2014-01-15T05:15:06.634Z Task(SignaturesUpdateService -ScheduleJob -ManagedUpdate) launched

2014-01-15T05:18:10.603Z Verifying engine module...

2014-01-15T05:18:10.665Z verified!

2014-01-15T05:18:26.287Z Initializing RTP plugin state...

2014-01-15T05:18:26.287Z initialized!

Signature updated on Wed Jan 15 2014 05:18:26

 

NOT WORKING

2014-01-15T07:04:29.876Z IWscAVStatus::UpdateStatus() succceeded writing instance with state (1) and up-to-date state(1)

2014-01-15T07:04:30.079Z IWscASStatus::UpdateStatus() succceeded writing instance with state (1) and up-to-date state(1)

2014-01-15T07:04:41.124Z Process scan completed.

2014-01-15T07:08:33.996Z Task(SignatureUpdate -ScheduleJob -RestrictPrivileges) is scheduled to run in 28800000(ms) from now with period 28800000(ms)

2014-01-15T07:08:33.996Z Task(Scan -ScheduleJob -RestrictPrivileges -ScanType 2) is scheduled to run in 68568733(ms) from now with period 86400000(ms)

2014-01-15T07:13:34.118Z AutoPurgeWorker triggered with dwWork=0x3

2014-01-15T07:13:34.118Z Product supports installmode: 2

2014-01-15T07:13:34.587Z Detection State: Finished(0) Failed(0) CriticalFailed(0) Additional Actions(0)

2014-01-15T07:13:34.743Z Task(SignatureUpdate -ScheduleJob -RestrictPrivileges) launched

2014-01-15T07:13:35.056Z Run lost scheduled job: SignatureUpdate -ScheduleJob -RestrictPrivileges

Hi,

Thank you for your post here.

How many clients encounter this issue? All of them?

SCEP 2012 work under standalone? If you manually update, does it work?

Best Regards

Quan Gu

Thanks for the reply :)

It seems to be completely random, some work, some don't.  Yes if you perform a manual update it updates the signatures fine.