I have setup an auto-attendant. One of the options (9) is to speak to an operator. We have several people that will fill in as operator based on day/time. I've created several response groups but I'm not sure how to set this up to hit the right group at the right time. Thanks for any

Hi Mike,

I think there are two options:

1. Route option 9 to one response group that's configured with a formal group. This will require agents to sign themselves in to the workflow and will only ring them when they're signed in.
2. Create several response group workflows and configure them with operation hours. Set each workflow to transfer the call to the next workflow when outside of operation hours. This is a little tricky (you'll have to have a repeating pattern) and will generate longer wait time when someone calls and 'falls' on the last queue.

Thanks for the info. Though it doesn't quite meet my goals. I was hoping to have this automatic, so users don't have to sign in or out. I have 5 groups that are potential targets during work hours, depending on time of day. I had hoped I could accomplish this. Thanks.