Right-click Mouse Functions not working after Win 8.1 Update
Last week my desktop automatically, against my wishes, updated from Windows 8.0 to 8.1. Okay, no biggie, I guess, except now, I can no longer cut and paste folders, check folder properties. It seems to work fine on individual files, but not folders. In addition, when I do right click on folders, the screen will freeze, go blank, and return to my Desktop page, scrambling all my icons in the process. This is beyond aggravating! I had intentionally not upgraded to 8.1 for some of these reasons, and yet it was forced on me. What can I do to resolve this? I need the ability to move folders, not just files around on my computer.
June 20th, 2014 12:44pm

Hi,

Windows Explorer issue are mostly caused by an incompatible Shell Extension.

I suggest that you use ShellExView to check the issue.

http://www.snapfiles.com/get/shellexview.html
 
Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.

If we can't get this issue resolved by this way, please download process monitor to capture the events when you repro this issue, and let's check these events to see if this action keep reading or writing on some special files:

Process Monitor v3.05
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

How to use, please refer to this article:

Using Process Monitor to capture system events

http://www.sophos.com/en-us/support/knowledgebase/119038.aspx

You can check it yourself, and also, for further help, please upload the saved PML file from Process monitor here for our research.

Please also check the event log to see if there is any crash information related to Windows explorer when this issue happened and let me know.

Free Windows Admin Tool Kit Click here and download it now
June 23rd, 2014 10:41am

So I narrowed my problem down to Windows Error Reporting Service. When I disable the service my right click functionality is restored. Any thoughts on fixing the error reporting service?

Thank you,

Jeff

August 6th, 2014 10:07am

Hi,

Considering this issue is related to corrupted user profile.

Please create a new user account to see what's going on.

Free Windows Admin Tool Kit Click here and download it now
August 6th, 2014 11:50pm

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