Response Group statistics

Hi all,

Im seeing the value of offered calls is often higher than the actual succesfull/recived calls and would like to know the exact reason.

My own theory is that that a call can be offered more than once depending on the group setting

Example with an alert time of 15 seconds and the call is not picked up by the first user the call is offered more than once?

Also:

Can anyone give me an example of a recieved call that is not succesfull, so I can get an understanding of the difference between these 2 values.

I would also like to pull a value on average speed of answer if possible.

Thanks.



April 9th, 2015 8:29am

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