Hello! I have friends running some XP, Vista and 7 based systems. When rendering help to them over the Internet via Remote Assistance, am I able to install software during remote assistance sessions? And if yes, if the software requires a reboot of the person on the other end of my session, would remote assistance restart the prior session? Or would the person needing help have to send a new remoste assistance request to me? Thanks! Eric

Hi, Thanks for posting in Microsoft TechNet forums. If your friends are using the administrator accounts, you RA to his/her computer, you are shared with the administrator privileges so that you could help to install software. Basically, in previous versions of Windows, if the assisted computer reboots, the connection is terminated. Next time the user needs to request another Remote Assistance to build the connection. In Windows 7, if the user initializes the RA using Easy Connect, the next time the user won’t have to provide password as long as the trust relationship was established during the first RA session. For more information on RA, please read: Remote Assistance and Resulting Internet Communication in Windows 7 and Windows Server 2008 R2 Windows Remote Assistance Best Regards Dale Qiao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Best Regards Dale Qiao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, just saw that this was answer now. Thanks for answering my question and providing the link. Eric