Remote desktop hangs on disconnect
Remote Desktop Connection 6 from XP to Vista hangs on disconnects every time. When this happens I can no longer log in at the console of the Vista computer, it is in a hang state, totally unresponsive. I have to hit the reset button to restart the system.The same XP system to XP works correctly, I can disconnect and reconnect as many times as I need. This is the expected normal behavior.I need either a fix for the bug on disconnects with Vista, or the exact steps required to disconnect cleanly from the remote Vista session so that I can reconnect later, and log in at it's console again.
March 20th, 2009 7:50am

Hi, Thank you for posting. I suspect the issue is on the Windows Vista side, since the Windows XP computer can remote to another one with no issues. At this time, lets try the following to narrow down the issue: 1. When disconnecting the RDP session, please use the following method as a test: Click Start and then click Log Off (do not just close the RDP window, or click Start->Disconnect). Then, connect it again and see how it works now. 2. Please perform a Clean Boot on the Windows Vista computer to check if there are some conflicts on the system. Clean boot ================= 1) Click the Start Button type "msconfig" (without quotation marks) in the Search box, and then press Enter. Note: If prompted, please click Continue on the User Account Control (UAC) window. 2) Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). 3) Click the "Startup" tab, click "Disable All" and click "OK". Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK. NOTE: we can go back to normal boot by running msconfig again and checking on Normal Startup in the General tab. In the Clean Boot Environment, the third party services and applications are disabled, please establish the connection again and check the issue at this time. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit. Please let us know if the RDP from Windows XP to Windows Vista can work on the clean boot environment. If the issue persists, please also help me gathering the MPS Report: 1. Download the MPS Report Tool from the following link: http://download.microsoft.com/download/f/0/4/f047169c-6357-47f3-835c-2665d6426e66/MPSRPT_PFE.EXE 2. After the download is complete, double-click this "MPSRPT_PFE.EXE" file. When you are prompted "Include the MSINFO32 report?", please input Y to continue. After a while, a CAB file will be generated. 3. Open My Computer, browse to the "%systemroot%\MPSReports\PFE\CAB" folder. You can find the CAB file above. Please send the CAB file to the workspace. Hope this helps. Thank you for your efforts.Nicholas Li - MSFT
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March 23rd, 2009 12:41pm

1. I did the clean boot2. Connected to Vista ok3. Disconnected from Vista using log out When I do this I get a blue 'reconnect' dialog from the rdp client. All you can do here is hit cancel on this dialog or click the 'x' close button. Either one will close the client.4. Re-run client, try to reconnect to Vista, log in, it hangs at 'welcome' message5. Close client, walk over to Vista console, log in screen is up6. At Vista console, select user, enter password, I get error message that the system can't log in, it is processing a disconnect, connect, etc. The system hangs at this point. There is nothing I can do now except hard reset on computer.There seems to be some serious bugs in the Vista system.
March 24th, 2009 8:23pm

That's weird because I connect and disconnect to a Vista machine at work through RDP all the time and it never hangs. CCNA, A+, N+
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March 25th, 2009 3:41am

Hi Thank you for your update. At this time, lets try the following to check the issue: 1. Reboot the computer and check if you can log on, log off on the computer with no issues. If you switch user on the computer, will it work? 2. Please tryremoting to another Windows Vista computer and see if it works. Meanwhile, please also collect the MPS Report for our further research: 1. Download the MPS Report Tool from the following link: http://download.microsoft.com/download/f/0/4/f047169c-6357-47f3-835c-2665d6426e66/MPSRPT_PFE.EXE 2. After the download is complete, double-click this "MPSRPT_PFE.EXE" file. When you are prompted "Include the MSINFO32 report?", please input Y to continue. After a while, a CAB file will be generated. 3. Open My Computer, browse to the "%systemroot%\MPSReports\PFE\CAB" folder. You can find the CAB file above. Please send the CAB file to the workspace. Hope this helps. Thanks. Nicholas Li - MSFT
March 26th, 2009 10:18am

Hi, I am experiencing a similar issue. I have a Vista 64 machine with 8GB RAM. On this, I run a Virtual Pc Win XP SP3 (they both have different IP addresses) From a different XP SP3 machine, I can remote desktop to the XP virtual machine (and disconnect) as many times as I need to However when I try to disconnect (or log off as you describe above) from the Vista 64, if I go back to the console, the login screen still says "Logged in remotely from <myServer>" From here, sometimes I can log on to the console, other times I cannot. However I cannot use RDP again, it says there is already a connection in progress. It is as though RDP is not disconnecting the session properly, and therefore I cannot reconnect. I would like to be able to disconnect the session without "logging off" (this is standard behaviour, I believe?) so that the virtual PC can continue to run in the background. Please let me know if there are any updates, or any more info I can provide. Many thanks Rob
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April 8th, 2009 8:30pm

Hi, I have same problems. Is any fix for it?J.B. aka Polenius
June 10th, 2009 1:29pm

I experience the same problem. Can somebody please help us. Looking forward to the fix. Thanks in advance, ElFerry.
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July 1st, 2009 8:42pm

Hello, I am experiencing similar issues with Windows 7 x64 (RTM). After disconnecting an RDP connection from Microsoft's Remote Desktop Connection Client for Mac (Version 2.0.0 (080530)), or from a Windows XP x86 machine (Shell and Control Version 6.0.6001, RDP Version 6.1 supported), my console becomes unresponsive. I have a dual monitor setup, and my primary display remains in a "sleep" state, while my secondary monitor remains active and I can actually see mouse movement on the secondary monitor. No matter what key combination's I attempt (CTRL+ALT+DEL, ALT+TAB, ALT+F4, Etc.), I am unable to "wake" my primary monitor to allow me to connect to my machine at the console. I have a the CAB files requested in the posts above, however, I am unsure of where to submit the file. Any help would be greatly appreciated.
August 20th, 2009 3:47pm

I have a very similar problem with XP Pro SP3. I have identified a "culprit", but no solution.I can connect and disconnect from the "host" without problem, unless I have run WordPerfect X3 (no problem with other members of the WP suite, such as QuattroPro) at any time since booting the host. Once WP has been run, connection will typically hang with the remote machine showing the "inverted" tab for RDT, but it will proceed no further (black screen - my normal background). I can close RDT on the remote machine and have it remain usable locally. The host machine will be completely hung, and unresponsive to anything but reset. It appears to still be running, since the disk access light flashes aperiodically in its usual fashion.This occurs with one particular XP machine as host. It does not occur with either of 2 other XP SP3 machines with WP X3. RTD used to work flawlessly on an identical motherboard with very similar configuration and aps installed. Possibly significant is that the "failing" computer uses a dual core processor, whereas all others tested were/are single core (both AMD and Intel).I would be most grateful for any assistance to solve this problem. I have tried alternatives to RDT (which don't suffer from the hangup), but find them much inferior to RDT for my purposes.Thanks!
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October 8th, 2009 10:15pm

same problem here. with Windows 7 Ultimate 7100 32bit to the same version. This was not mentioned: when I log physically to the remote computer (the one which is later going to be rdp host) and stay logged, and I go to the working computer and log to the remote one via remote desktop -> everything works ok, I can only close the RD window and then reconnect again, I can go to the remote one and log on physically etc when I do not log on physically first and I just connect via remote desktop the behaviour is like desribed above in earlier posts. And one thing more: I have set my desktop on the remote computer to display larger texts (200%DPI). when I log on phzsicallz first and then via RDP, the remote desktop displays larger texts and all the icons look like I was physically present on the remote desktop. When I connect straight via RDP without logging on physically first, the desktop is looking like it was unconfigured, like I never used it, no larger text and icons are in the default positions. is it a bug or is it a feature? thank you. ps: it's fine to see that win7 has still the same problem which was reported on Vista in March 2009 :) this thread is still unanswered... what are these forums for so?
November 23rd, 2009 12:45am

It's December 2009, and the issues still continue. The main one now is that reconnects are not possible to remote Windows 7 machines (I haven't test vista in a while). Google it, I'm not the only one with this problem. These forums are not getting the problems solved. I've done a clean boot, with zone alarm truevector service disabled. The reconnect hang is still present. This has to be fixed, and appears to be a bug in win7 (and in vista).
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December 11th, 2009 11:19am

I'm also eagerly awaiting a resolution to this problem. I connect from a Vista computer to my Windows 7 computer and things go wrong when I don't log out of the terminal session. My computer isn't using Zonealarm but Symantec Endpoint Protection (SEP) without the firewall and device control features.I'm currently trying the fixes suggested in this thread:http://www.symantec.com/connect/forums/remote-desktop-hangs-exitSuggested fixes are disablinga SEP specific setting and disabling Large Send Offload for your network adapter.
December 19th, 2009 7:46pm

I have the exact same problem as n8felton has. The system was Windows Vista Ultimate X64 and remote desktop worked. I have upgraded to Windows 7 Ultimate X64 and now I have that problem. Maybe a video driver problem since I had to reload the drivers after the upgrade.Dual monitor setup. Primary monitor remains in a sleep state. Secondary monitor has black screen with a responsive mouse. There is HD activity but nothing wakes the desktop or primary monitor.ATI R3650 Video.Mike Kollmorgan
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December 29th, 2009 5:45pm

I've been having this problem since upgrading an old machine using Vista Ultimate 64-bit and one a new machine using Windows 7 Ultimate 64-bit (newly built). The symptom is the same as everyone's description but I'd like to add that even if I use LogMeIn instead of RDP it will still hang on either disconnect, log-off, etc. It always claiming that some "Windows" service is busy logging out or something like that. Is there a solution or even a work around?
January 15th, 2010 3:44am

I'm having the same problem. Windows 7 Professional 64-bit. I can RDC out just fine. However, after the first successful remote into the box, then disconnecting (either log off, clicking close or rebooting) the OS, will freeze up the box. Trying to RDC back into the box (after the freeze) gives me an error message that Remote Desktop Services is busy. At which point, I'm unable to log in or do anything other than doing a hard reboot. I have the latest video driver (ndvidia 8.17.11.9562). I have the latest Broadcom NetLink Gigabit Ethernet driver (12.2.2.2). I have tried turning off IPv6 and Teredo Tunneling Adapter. I have turned off/on a number of different services. I have thought about re-installing RDC, but I don't know if it's possible. I really don't want to try and reload the OS (though it sounds like that didn't work for PAUL above). I will mention, if I use LogMeIn, it will work correctly. But that app is not a good solution for me. Any suggestions to try would be helpful. I have read many frustrated posts/threads for the same problem.
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January 16th, 2010 12:41am

I found my issues are due to Zone Alarm. There is a bug in the latest Zone Alarm and it is not compatible with Remote desktop. I am waiting for them to fix the bug.. If you are running Zone Alarm this is most likely the problem. Uninstall Zone Alarm and see if the problem goes away. See the beta forum at the Zone Alarm forums for information.. and there is almost nothing. If this is the reason for your problem, please post something there to get them motivated since this is a showstopper bug on their product.
January 16th, 2010 12:53am

Thank you Paul!! I can confirm that by uninstalling ZoneAlarm (9.1.007.002) will fix my problem. Yes, you have to uninstall versus disable/shutdown. Now let's hope that ZoneAlarm can fix the problem.
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January 16th, 2010 1:03am

one more vote for uninstalling zonealarm right here.
February 2nd, 2010 6:52am

PAUL...I have the same issues and Zone Alarm is not installed....So this might be caused by zone alarm, but in my case it can not be???
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February 5th, 2010 5:47pm

I have the same issues and ZONE ALARM is not installed....
February 5th, 2010 5:52pm

Have you already tried disabling the various offload capabilities of your NIC?
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February 6th, 2010 1:07pm

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