Remote assistance not availabe for guests group members
Hi, Could you please help me how to allow guest users to launch msra (remote assisyance ) in windows 7 OS. I have added some domain users into local guests group of the system based on some requirement and they are not able to launch msra.It says guest users cannot launch this . Any help please.... Thanks Pras
July 10th, 2010 7:14am

Any luck ?
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July 12th, 2010 9:24am

Hi, Please download and visit the following guide on Remote Assistance: Windows® 7 Resource Kit Best Regards Dale Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
July 12th, 2010 10:53am

Thanks Dale for the support. I went through the document but unfortunately could not find anything which can solve my issue ? If you find something , could you please guide me what needs to be done on this case Thanks Pras
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July 12th, 2010 1:06pm

Hi, Please see the following similar case: How to offer remote assistance in Windows 7 using run as? Best Regards DalePlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
July 13th, 2010 11:13am

Dear Dale, I have tried the same and here the problem is I need the same user to launch the remote assisstance ( msra.exe ). If i use run as and put the same user name and his credentials i get the same error becasue the user is added to the guest group. I cannot provide any other user credentials to launch the same . Any local system policy or registry change would help on this ?
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July 13th, 2010 3:35pm

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