Hello, I have a remote user who has changed her password on her laptop and I believe she was VPNed in so It may have authenticated with AD, but now she is complaining she cannot login with new or old password. How can I get her back into her computer if she is remote and not connected to the AD network?

This is the Forums Issues (not product support) Forum. Please ask for help in one of the following forums: Windows XP Service Pack 3 (SP3) Windows Vista Security Windows 7 Security Thanks & Best of Luck,Vincenzo Di Russo Microsoft MVP Windows Internet Explorer, Windows & Security Expert - since 2003. Moderator in the Microsoft Answers and TechNet Forums My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo