Remote Desktop from Vista Home Premium to Server 2003 Blue Screen
I connect via Cisco VPN and this portion functions well. The I open RDC, enter the IP of the remote server. The connection appears to work then I get a blue screen with white rectangles where the letters should be. My system is set to restart after this so that is what it does. Subsequent login attempts on the local server (Vista Home Premium) result in the standard blue screen of death. Here's what I have tried thus far:1.Replaced the motherboard imbedded Radeon 200 with a DiamondStealth (ATI) X1550. - No difference2. Removed the above card and lowered the resolution on my local to VGA. - No change but very large icons.3. Lowered the resolution on the remote toVGA- no change.
February 25th, 2009 9:58pm

Hi, Thank you for your post. This should be a kernel mode crash issue. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below: To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US please see http://support.microsoft.com for regional support phone numbers. Having said that, I'd still like to provide the following suggestion to see if we can eliminate this problem. 1. Scan your system to make sure that the system is virus free. Temporarily disable your security software (Anti-virus software, firewall, etc.) to see if this problem is gone. 2. If you have recently installed any software, hardware or drivers, please remove them. 3. This issue can also be resulted by the factor that some third party software conflicts with the remote access. Please perform a clean-boot environment to narrow down this issue. Clean boot ================= 1) Click the Start Button type "msconfig" (without quotation marks) in the Search box, and then press Enter. Note: If prompted, please click Continue on the User Account Control (UAC) window. 2) Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). 3) Click the "Startup" tab, click "Disable All" and click "OK". Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK. NOTE: we can go back to normal boot by running msconfig again and checking on Normal Startup in the General tab. In the Clean Boot Environment, the third party services and applications are disabled, please check if the issue reoccurs at this time. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit. 4. Check the Remote Access Connection service Click Start, type services.msc in the Search Bar and press ENTER. If the Remote Access Connection Manager is stopped, please start it and then try to run remote desktop again. If it has already been started, please stop and restart it. Please check if this helps. However, if the issue still persists, please contact Microsoft Customer Support Service (CSS) for further troubleshooting. I hope the problem will be resolved soon. Thanks! Nicholas Li - MSFT
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February 27th, 2009 1:47pm

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