hello, I am trying to use Remote Desktop to connect to a laptop that has Windows 8.1 with Bing. if I download the app from the windows app store, I can connect to another laptop ffrom the windows 8.1 laptop, but I cannot come into the windows 8.1 laptop from another. how can I remote into the laptop without the use of logmein or teamviewer?

I allowed Remote Assistance, but it does not allow me to add users and select the security for the Remote Desktop.

Allowing remote assistance is not the same as allowing remote desktop. In the System Properties under the remote tab, There is a remote assistance and remote desktop section, make sure you allow connection under the remote desktop. You may also need to add an exception in Windows Firewall for remote desktop.

As far as selecting users, the administrator account is added by default when you enable remote desktop, as long as there is a password associated with that account. If you are looking to add another account, press select users.. add...type the name of the user...click check names...it should populate and then you can add it. Keep in mind, users need to have passwords in order for remote desktop to work.

Allowing remote assistance is not the same as allowing remote desktop. In the System Properties under the remote tab, There is a remote assistance and remote desktop section, make sure you allow connection under the remote desktop. You may also need to add an exception in Windows Firewall for remote desktop.

As far as selecting users, the administrator account is added by default when you enable remote desktop, as long as there is a password associated with that account. If you are looking to add another account, press select users.. add...type the name of the user...click check names...it should populate and then you can add it. Keep in mind, users need to have passwords in order for remote desktop to work.

• Proposed as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Wednesday, February 11, 2015 10:19 AM
• Marked as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Monday, February 16, 2015 8:31 AM

Allowing remote assistance is not the same as allowing remote desktop. In the System Properties under the remote tab, There is a remote assistance and remote desktop section, make sure you allow connection under the remote desktop. You may also need to add an exception in Windows Firewall for remote desktop.

As far as selecting users, the administrator account is added by default when you enable remote desktop, as long as there is a password associated with that account. If you are looking to add another account, press select users.. add...type the name of the user...click check names...it should populate and then you can add it. Keep in mind, users need to have passwords in order for remote desktop to work.

• Proposed as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Wednesday, February 11, 2015 10:19 AM
• Marked as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Monday, February 16, 2015 8:31 AM

Hi Endy,

Remote Assistance is different from Remote Desktop.Here is a link for reference :
What is the difference between Remote Desktop Connection and Windows Remote Assistance?(Win 8.1 share the same situation)
http://windows.microsoft.com/en-hk/windows-vista/what-is-the-difference-between-remote-desktop-connection-and-windows-remote-assistance

"but I cannot come into the windows 8.1 laptop from another"
Have you got any errors or warnings ?

To use remote desktop,please ensure you have enable "Allow remote connections to this computer" .
Usually ,we use the built-in application to perform a remote desktop connection.Just run "mstsc" to open the application .Then input the name of the destination machine or the IP adress and the user name that you use in that machine .We can add the user account just as Acreed02 said .

If there is any antivirus software ,please trun off it and the firewall temporarily to have a check .The connection session may be blocked .If that is the issue ,we may need to configure the firewall .Here is a link for reference:
Allow Remote Desktop connections from outside your home network
http://windows.microsoft.com/en-HK/windows7/allow-remote-desktop-connections-from-outside-your-home-network

Best regards

• Edited by MeipoXu 8 hours 26 minutes ago

Hi Endy,

Remote Assistance is different from Remote Desktop.Here is a link for reference :
What is the difference between Remote Desktop Connection and Windows Remote Assistance?(Win 8.1 share the same situation)
http://windows.microsoft.com/en-hk/windows-vista/what-is-the-difference-between-remote-desktop-connection-and-windows-remote-assistance

"but I cannot come into the windows 8.1 laptop from another"
Have you got any errors or warnings ?

To use remote desktop,please ensure you have enable "Allow remote connections to this computer" .
Usually ,we use the built-in application to perform a remote desktop connection.Just run "mstsc" to open the application .Then input the name of the destination machine or the IP adress and the user name that you use in that machine .We can add the user account just as Acreed02 said .

If there is any antivirus software ,please trun off it and the firewall temporarily to have a check .The connection session may be blocked .If that is the issue ,we may need to configure the firewall .Here is a link for reference:
Allow Remote Desktop connections from outside your home network
http://windows.microsoft.com/en-HK/windows7/allow-remote-desktop-connections-from-outside-your-home-network

Best regards

• Edited by MeipoXuMicrosoft contingent staff, Moderator Wednesday, February 04, 2015 3:18 AM
• Proposed as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Wednesday, February 11, 2015 10:19 AM
• Marked as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Monday, February 16, 2015 8:31 AM

Hi Endy,

Remote Assistance is different from Remote Desktop.Here is a link for reference :
What is the difference between Remote Desktop Connection and Windows Remote Assistance?(Win 8.1 share the same situation)
http://windows.microsoft.com/en-hk/windows-vista/what-is-the-difference-between-remote-desktop-connection-and-windows-remote-assistance

"but I cannot come into the windows 8.1 laptop from another"
Have you got any errors or warnings ?

To use remote desktop,please ensure you have enable "Allow remote connections to this computer" .
Usually ,we use the built-in application to perform a remote desktop connection.Just run "mstsc" to open the application .Then input the name of the destination machine or the IP adress and the user name that you use in that machine .We can add the user account just as Acreed02 said .

If there is any antivirus software ,please trun off it and the firewall temporarily to have a check .The connection session may be blocked .If that is the issue ,we may need to configure the firewall .Here is a link for reference:
Allow Remote Desktop connections from outside your home network
http://windows.microsoft.com/en-HK/windows7/allow-remote-desktop-connections-from-outside-your-home-network

Best regards

• Edited by MeipoXuMicrosoft contingent staff, Moderator Wednesday, February 04, 2015 3:18 AM
• Proposed as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Wednesday, February 11, 2015 10:19 AM
• Marked as answer by Yolanda ZhuMicrosoft contingent staff, Moderator Monday, February 16, 2015 8:31 AM

Hi Endy,

Remote Assistance is different from Remote Desktop.Here is a link for reference :
What is the difference between Remote Desktop Connection and Windows Remote Assistance?(Win 8.1 share the same situation)
http://windows.microsoft.com/en-hk/windows-vista/what-is-the-difference-between-remote-desktop-connection-and-windows-remote-assistance

"but I cannot come into the windows 8.1 laptop from another"
Have you got any errors or warnings ?

To use remote desktop,please ensure you have enable "Allow remote connections to this computer" .
Usually ,we use the built-in application to perform a remote desktop connection.Just run "mstsc" to open the application .Then input the name of the destination machine or the IP adress and the user name that you use in that machine .We can add the user account just as Acreed02 said .

If there is any antivirus software ,please trun off it and the firewall temporarily to have a check .The connection session may be blocked .If that is the issue ,we may need to configure the firewall .Here is a link for reference:
Allow Remote Desktop connections from outside your home network
http://windows.microsoft.com/en-HK/windows7/allow-remote-desktop-connections-from-outside-your-home-network

Best regards

• Edited by MeipoXu Wednesday, February 04, 2015 3:18 AM

Allowing remote assistance is not the same as allowing remote desktop. In the System Properties under the remote tab, There is a remote assistance and remote desktop section, make sure you allow connection under the remote desktop. You may also need to add an exception in Windows Firewall for remote desktop.

As far as selecting users, the administrator account is added by default when you enable remote desktop, as long as there is a password associated with that account. If you are looking to add another account, press select users.. add...type the name of the user...click check names...it should populate and then you can add it. Keep in mind, users need to have passwords in order for remote desktop to work.

First, can I mention that this is Windows 8.1 with Bing - in case that makes a difference, under System Properties there is no mention of remote desktop, only remote assistance, so I have to ask if its supported on this version of Windows?

I regularly use Remote Desktop to acess other computers and servers, but have no luck getting it to work on this computer.

Can anyone help please..

Which version of Windows 8.1 are you running? Pro? Enterprise? Standard?

It's the basic/free version - 8.1 with Bing..

All versions of Windows 8 come with RDP and the ability to remote into other computers, however not all versions allow you to remote into Windows with the built in Remote Desktop program. My assumption is that the Windows 8.1 with Bing doesn't allow you to remote into it, thus doesn't have the settings mentioned above.

All versions of Windows 8 come with RDP and the ability to remote into other computers, however not all versions allow you to remote into Windows with the built in Remote Desktop program. My assumption is that the Windows 8.1 with Bing doesn't allow you to remote into it, thus doesn't have the settings mentioned above.

Yes, that's my understanding too - but I have read that its possible to add remote desktop to versions of Windows that don't have it installed..

Might want to try this out: http://andrewblock.net/enable-remote-desktop-on-windows-8-core/

I might have a go at that as thats the thread I've been watching, however I have the 32 bit version and my technical skills are a bit lacking..

Thanks for your help!