I'm able able to see servers and users. When trying to shadow a user and use the "remote control" function, I'm not able to. I can see the remote control function after right-clicking on a user but it's not in dark text so I cant select it. How do I enable this?

Please refer: Remote Desktop Services - Remote Control greyed outPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thank you. Just had to come in through RDP rather than the console.