Remote Assistance between Vista and XP
I have a customer on Vista Home Basic. I am on XP pro svkpk2. The customer sent me a remote invitation but I could not connect at all. Is there an issue with giving assistance from XP to Vista?
February 28th, 2007 10:18pm

No, Make sure that the client has setup a paasword for you to access his PC. Vista require a password for remote access. Also check to make sure that the ports or opent to allow access form within windows firewall. You will need to open the port for this to work. Under Windows XP all you need was to active the option un My computer, properties, remote assistance, then the port would be open. But this was without service pack 2. Now you must make sure under windows firewall the port is open. Get free assistace from experts at www.thesignpark.com post for help and the best time to contact you and they will call you for free. They just love what they do. a direct link for free support: http://signpark.proboards81.com/index.cgi?board=windows
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February 28th, 2007 10:45pm

The Vista user had all firewalls off. I need more explicit directions.
March 3rd, 2007 10:04pm

can you from you computer ping the vista computer ? if not the firewall at their home or office could be blocking the connection
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March 6th, 2007 11:29am

can you from you computer ping the vista computer ? if not the firewall at their home or office could be blocking the connection
March 6th, 2007 11:29am

How do you ping a remote computer behind a firewall?I am having the same problems. Just yesterday I connected to a friends XP Home machine through remote assistance and it worked great. She upgraded to Vista last night and I can't connect today..... Another friend bought a new computer with Vista on it already (no upgrade) and just to see, I tried to connect to that computer and it didn't work either. I am running XP Pro SP2
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March 13th, 2007 1:25am

Make sure she has setuo a password on the system for you. Vista wont allow you to connect without a password. ans next even though you may have enabled remote assistance, you will still have to configure the firewall to allow the connection to the port. 3389. You must open up the port. The new Windows firewall feature request the port to be opened. If yo need help and I always say if you guys need help I have the tolls to do so for free. Visit this link and as your questions and I can solve yyour problems in a few steps. http://signpark.proboards81.com/index.cgi?board=windows. Register
March 13th, 2007 1:32am

When she sends the invitation to help, it asks for a password that I need to enter, she does do that and I put in the password. It attempts to connect and after a ahile it says "A remote assistance connection could not be established. You may want to check for network issues or determine if the invitation expired or was cancelled by the person who sent it" Everything that has to do with Windows Live Messenger and Remote Assistance is check under the exceptions tab of the firewall, and, the radio button is filled for the part that allows outside computers to connect (versus the local LAN). Is there another way (in the firewall) to open port 3389? Thanks EDIT: I forgot about being able to add a port under the exceptions tab of the firewall, but when I tried to open port 3389 it said it was already done by the Remote Desktop exception. I guess that means the port is already open? Is there a need for both TCP and UDP to be open?
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March 13th, 2007 1:39am

If you were to put a computer on her network could you connect to remote desktop, if yes then the problem is the router/firewall that connects her computer to the internet. For example if you had a dlink Internet > dlink > home computer You would need to open the dlink to port forward 3389 to the home computer You go into router and allow connection to remote desktop / terminal services to ip-address of home compute Check with routermanufacture for support
March 14th, 2007 4:27pm

If you were to put a computer on her network could you connect to remote desktop, if yes then the problem is the router/firewall that connects her computer to the internet. For example if you had a dlink Internet > dlink > home computer You would need to open the dlink to port forward 3389 to the home computer You go into router and allow connection to remote desktop / terminal services to ip-address of home compute Check with routermanufacture for support
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March 14th, 2007 4:27pm

This all seems rather complicated where it should be easy. Both firewalls are off. Why can't we connect. There should be no difficulties if the firewall is off.
March 14th, 2007 6:53pm

One of the best ways to use this connection is through e-mail http://www.munksupport.com/ for help and select live support on the right of the page.
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April 10th, 2007 10:19pm

Having the same problem, and all forum I could find have not found solution. I just change my Business PC from XP to Vista Business, working in a Windows 2003 domain. With XP I was able to take controle of my PC from Outside (from Internet to Internal with NAT through firewall). Now with Vista, I cant. It like RDP in Vista doesnt listen to adress outside it's IP subnet. I hope this is a bug, not a feature !!
May 13th, 2007 7:49am

Hi, I realize that this post is old, but I've been searching for the reverse answer to this question. I am trying to offer remote assistance from my Vista station to my mom's XP station. While I still can't connect, in my research I confirmed that you can't connect from XP to Vista using Remote Assistance. This makes sense of course, since you usually don't have forward compatibility, but rather backward. The reference for this is http://windowshelp.microsoft.com/Windows/en-US/Help/398b5eda-aa7f-4078-94c5-1519b697bfa01033.mspx Good luck to the original poster and anyone else who sees this. Mike
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June 19th, 2007 1:10am

"Automation server can't create object" I'm putting that above message in here so that when people do Google searches, they find this thread. The answer isn't here, but I can't connect from XP to Vista (the above message is what I keep getting) and so can't many others from the various searches and posts we've seen. I really would like to see an answer to this.
June 25th, 2007 4:13pm

Has anyone tried to install the following update in their XP computer? WindowsXP-KB925876-x86-ENU.exe This version of Remote Desktop Connection (Terminal Services Client 6.0) can be installed on client computers running Windows XP Service Pack 2. It can be used to connect to terminal servers or remote desktops running earlier versions of Windows, but the new features are available only when the remote computer is running Windows Vista or Windows Server Code Name "Longhorn."
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June 26th, 2007 2:07pm

mmh55 wrote: How do you ping a remote computer behind a firewall? All Firewalls have ICMP blocked by default. To be able to ping a firewall you must either disable the firewall or enable ICMP requests to the computer. Even tho the Computer that is firewalled can send ping requests, it acnnot recieve them.
July 3rd, 2007 3:51pm

It dependson the how the invitation was sed. the best way to have a successful connetcion is to use {IM} it will bypass the firewall if their are any. nest make suure under vista, that an exception is made for the inbound connectin. if you need further assistance. visit. http://munksuuport.com and click on the free vista support link for ways on how to resolve these and other issues.
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August 2nd, 2007 7:17pm

The last paragraph of the following is pertinent to the specific problem described, tho I have added other info for your perusal. Should you wish to view more info with illustrated steps, please check out my source at http://www.windowsnetworking.com/articles_tutorials/Windows-Vistas-New-Improved-Remote-Assistance.html Compatibility Most organizations probably arent going to switch all of their users to Vista overnight, so you might be wondering about whether or not the Vista version of Remote Assistance is compatible with the Windows XP version. The two versions are mostly compatible, but there are a few minor issues............... One issue is that Vistas version of Remote Assistance supports pausing a session. Since the Windows XP version didnt support this feature, someone who is using Vista to assist someone running Windows XP can pause the session, but the person who is running Windows XP will not be notified that the session has been paused. A more important issue is that a person who is running Windows XP will not be able to offer assistance to someone who is running Windows Vista. Therefore, if your organizations help desk depends on Remote Assistance, then you will probably want to make sure that the help desk staff are the first ones upgraded to Windows Vista. Also..................... Efficiency Improvements One way that Remote Assistance has been improved is that it is designed to be more efficient. The Windows XP version of Remote Assistance tended to be difficult to use in low bandwidth situations. As such, the Windows Vista version of Remote Assistance has been re-engineered to use less bandwidth. In doing so however, one feature was removed. In the Windows XP version of Remote Assistance, it was possible to verbally communicate with the person that you were helping. The verbal communications feature has been removed from the Windows Vista version of Remote Assistance in order to conserve bandwidth.
March 18th, 2008 2:19am

I have this update and still cant connect a XP computer to a vista computer. I can connect to the vista computer using another computer that has vista so I know my issue is not a port issue. When I connect using the XP computer I get the error "Automation Server Can't Create Object". This error also occurs when I attempt to connect using server 2003 but not when using Longhorn.
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March 24th, 2008 4:56pm

I had the same issue which I found the solution to here:http://technet2.microsoft.com/WindowsVista/en/library/cdfa2f21-56e5-44da-aa5a-f22987be13511033.mspx?mfr=true Turns out I needed to modify the default group policy of my local machine to allow connections from XP machines as the article mentions.... Hope this helps.
March 28th, 2008 3:36pm

Does anybody here can answer simple question: Will Vista Home Basic work with XP Professional using Remote Assistance? I tried to: "open Group Policy Management Console by running gpmc.msc" from link you pasted did not work. I searched all over the Internet - no clear instructions found how touse Remote Assistance- well bravo Vista support! Thanks,
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May 14th, 2008 11:12pm

Well I guess the answer to your question is no. Nobody, well intentioned or otherwise, has given a straight answer to the question, "Can an XP machine use Remote Assistance to provide assistance to a Vista machine." Some folks are shooting in the dark with suggestions about firewalls, ports, etc, but none of that is the answer. I have provided assistance to one particular user who has bothVista and XP systems. I was able to do so successfully from my Vista system to both of those systems. However when I attempted to do the same thing to the same two system using my XP/SP2 system it fails going to Vista; XP to XP worked fine. I'm surprised some genius hasn't suggest applying SP3 and SP1 yet; of course, that would be an additional waste of time. We need someone from Microsoft, with direct knowledge of this subject, to answer the simple question. It is useless for people to endlessly search the various forums, getting advice from people that have no real clue. This thread has been open for more than a year - where are you Microsoft?
May 29th, 2008 5:39pm

I am running vista home premium (exceptions allowed in firewall and allow users to connect remotely is enabled). My mother is running vista home basic (exceptions allowed in firewall and allow users to connect remotely is enabled). I am using a pop3 email service (if this matters). My mother is using free yahoo email service (non pop3). She can connect to my computer after I sent her an invitation but I can not connect to her computer when she sent me an invitation. When you receive an invitation(to help someone)through email do you need to save the invitation to your hardrive or is ok to run from the email .... or does it matter? I'm just trying to figure out what is not allowing me to connect to her computer and why she can connect to mine??? ..... Someone please help.... thanks
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June 1st, 2008 6:39pm

i hope this helps http://www.howtogeek.com/howto/windows-vista/turn-on-remote-desktop-in-windows-vista/ .... will try it tomorow.
June 4th, 2008 10:06pm

I'm experiencing the same problem ( i get vista to be host and on my pc from work i have xp sp2 ..and i can't connnect to vista ) i've tried the link above but its hard for me to understand if my ports are blocked from my office, and if soo if i can change them, or if it just wont work because vista and xp aren't compatible in remote desktop.
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June 5th, 2008 6:59am

MoosieAZ2 - Both Starbase3055 on 18 March 08 and Steelheart on 18 Jun 07 have provided the answer. Windows XP can not provide remote assistance to Windows Vista. See also the following post: http://blogs.technet.com/askperf/archive/2007/05/22/windows-vista-remote-assistance.aspx For people wondering about KB925876 - this is for Remote Desktop and not Remote Assistance.
July 31st, 2008 3:25pm

NOT TRUE!!!! I am unable to provide remote assistance from from brand new 64 bit Vista/64 bit AMD based Compaq so I must always go back to my XP Home based Celeron laptop to provide Remote Assistance to others, including Vista machines. Yes. I Provide Remote Assistance help to Vista machines with an XP Home Basic machine. I do this REGULARLY SO IT IS POSSIBLE. I have been trying to find an answer as to why so many Vista machines CANNOT provide assistance to others, but apparently some can. I will say that I am amazed at how many people ANSWER THESE FORUMS" and yet DO NOT KNOW THE DIFFERENCE BETWEEN REMOTE DESKTOP CONNECTION and REMOTE ASSISTANCE. They are not the same, and Remote Assistance DOES NOT require port forwarding in the router but REMOTE DESKTOP CONNECTION does. I did note that one of the links that were provided with snapshots, showed the System->Remote->Advanced options and in that snapshot were 3 choices about the type of connections permitted to that Vista computer but on mine(Vista Home Premium) there is only one choice, "Create invitations that can only be used by computers running Vista or later" This tells me that within Vista, there are different versions, ppossibly customized by the laptops manufacturer and it may be that the manufacturer had customized Vista to a point that it has impaired Remote Assistance. Just a guess.
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April 12th, 2009 11:53am

NOT TRUE!!!! I am unable to provide remote assistance from from brand new 64 bit Vista/64 bit AMD based Compaq so I must always go back to my XP Home based Celeron laptop to provide Remote Assistance to others, including Vista machines. Yes. I Provide Remote Assistance help to Vista machines with an XP Home Basic machine. I do this REGULARLY SO IT IS POSSIBLE. I have been trying to find an answer as to why so many Vista machines CANNOT provide assistance to others, but apparently some can. I will say that I am amazed at how many people ANSWER THESE FORUMS" and yet DO NOT KNOW THE DIFFERENCE BETWEEN REMOTE DESKTOP CONNECTION and REMOTE ASSISTANCE. They are not the same, and Remote Assistance DOES NOT require port forwarding in the router but REMOTE DESKTOP CONNECTION does. I did note that one of the links that were provided with snapshots, showed the System->Remote->Advanced options and in that snapshot were 3 choices about the type of connections permitted to that Vista computer but on mine(Vista Home Premium) there is only one choice, "Create invitations that can only be used by computers running Vista or later" This tells me that within Vista, there are different versions, ppossibly customized by the laptops manufacturer and it may be that the manufacturer had customized Vista to a point that it has impaired Remote Assistance. Just a guess. THE SOLUTION ! <!-- /* Font Definitions */ @font-face {font-family:Verdana; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-1593833729 1073750107 16 0 415 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} a:link, span.MsoHyperlink {color:blue; text-decoration:underline; text-underline:single;} a:visited, span.MsoHyperlinkFollowed {color:purple; text-decoration:underline; text-underline:single;} @page Section1 {size:612.0pt 792.0pt; margin:72.0pt 90.0pt 72.0pt 90.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} --> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsxp.general&tid=c60e817f-062a-4b37-934d-5c13e4b3458a&cat=en_US_d02fc761-3f6b-402c-82f6-ba1a8875c1a7&lang=en&cr=&sloc=en-us&m=1&p=1 " For XP to Vista - you have a couple of choices. 1) Have the Vista end turn off the NLA requirement for Remote Desktop. http://windowshelp.microsoft.com/Windows/en-US/Help/ea4680d1-6962-463b-b29b-351efa676f9e1033.mspx (Allow connections from computers running any version of Remote Desktop) (Assumes a given edition of Vista or above - however - that is an assumption as you have not given it.) 2) Install and activate the NLA ability on Windows XP. (You have installed Windows XP SP3 - so...) http://support.microsoft.com/kb/951608 I suggest #2. That all also assumes you have the proper ports forwarded/redirected on *each* end to allow for the traffic to be directed properly. (Routers with multiple machines behind them and 3389 directed to the proper machines, firewalls on both sides with Remote Desktop and Remote Assistance as allowed exceptions, etc.) Thus - why I recommend the ease of something like TeamViewer. UltraVNC SingleClick is good too - if you understand how to setup your end. " Good luck !
April 28th, 2009 10:06am

I had that all the time with my clients, behind firewalls/DMZ, a nightmare! I spent more time trying to open ports/allowing connections than troubleshooting the real problems.I now use Remote Web Assistance, from www.vedivi.com . It basically uses Microsoft Remote Assistance but you do away with all the firewall/routers setup stuff as well as the nightmare of generating/sending invitations.Very simply, from your Internet Explorer, you (the Expert) can offer help to anyone. The novice (the person you want to help) uses a pin code/password to authorize the expert and presto you will automatically connect to his/her computer via Microsoft Remote Assistance.You will thank me later, try it first (I think there is a free trial somewhere).Bian W.
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October 13th, 2009 2:46pm

you want to upgrade you xp to vista.
May 17th, 2010 8:47am

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