We would like to use Remote Assistance with Easy Connect within our corporate environment. When I currently test it is saying the network is unavailable. All our workstation do not have any direct internet access. All internet accesss goes through a proxy server. Can someone explain to me how we can get this working in a corporate environment as the main issue is our shop floor computers do not have telephones beside the workstations and they could just use easy connect and write down the password before calling us. Then we can use Easy Connect on our machine and input the password then we would have connection to their workstation.

If it is for workstations within the corporate environment, check this page: http://messengergeek.wordpress.com/2012/02/07/enabling-easy-connect-remote-assistance-in-a-domain-environment/

Hi, I would like to tell that this function depends on the Network environment. Note this issue might occur if the below criteria are not met. 1. Both computers aren't running Windows 7. In order to use Easy Connect with Remote Assistance, both of the computers must be running Windows 7. 2. Access to the Internet is limited. If access to the Internet is limited on either computer, Easy Connect is disabled. Internet access might be limited if youre on a corporate network. 3. Your router doesn't support Easy Connect. Easy Connect uses the Peer Name Resolution Protocol to transfer the Remote Assistance invitation over the Internet. You can check your router by using the Internet Connectivity Evaluation Tool on the Microsoft website. If you're running Windows Server, you need to install the Peer Name Resolution Protocol. More information: Windows Remote Assistance: frequently asked questions. Hope this helps. Vincent Wang TechNet Community Support

Hi, I would like to tell that this function depends on the Network environment. Note this issue might occur if the below criteria are not met. 1. Both computers aren't running Windows 7. In order to use Easy Connect with Remote Assistance, both of the computers must be running Windows 7. 2. Access to the Internet is limited. If access to the Internet is limited on either computer, Easy Connect is disabled. Internet access might be limited if youre on a corporate network. 3. Your router doesn't support Easy Connect. Easy Connect uses the Peer Name Resolution Protocol to transfer the Remote Assistance invitation over the Internet. You can check your router by using the Internet Connectivity Evaluation Tool on the Microsoft website. If you're running Windows Server, you need to install the Peer Name Resolution Protocol. More information: Windows Remote Assistance: frequently asked questions. Hope this helps. Vincent Wang TechNet Community Support