We have tried all the resoures provided online and in the Help pages and to no positive action. Jaz is a Special Needs Adult and the person who established her computer refuses to relenquish the password. Can anyone help us? Sincerely Inte (R0 Pentium (R) Dual CPU E2180@2.00 GJz 32 bit Memory 2.00g.b. User P.C. Windos Vista Home Priemium Jasmyn Aubol

Hi, Do you mean the password is forgotten? Please refer to http://support.microsoft.com/kb/189126 Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.