Is it expected to see Received Calls and Successful Calls outside of your business
hours i.e. 2am in the morning? <o:p></o:p>

Thanks

Yes.  Is there an issue?  Are you not seeing something you're expecting or not expecting something you're seeing?

Hi,<o:p></o:p>

I wasnt expecting to see successful calls out of business hours. I appreciate that callers can still call out of hours and get the "closed" message, and perceived that as a received call. Presumed successful was only when open and group can apply queue and workflow rules.<o:p></o:p>

So , I guess what I am asking is that a call out of hours will appear in both received and successful calls?

This I believe is by design, technically the call was successful as it was answered by the response group service and performed whatever task you have assigned to it off-hours.  If you need to track off-hours abandoned, disconnected, or transferred calls you may need to build a special SQL query.

Appreciate your response, thanks.