Random BSOD
I've been having random BSODs before but now it's becoming more frequent. I've tried bluescreen view but it doesn't tell me the source. I tried following the steps to read the minidumps but failed. Please look at my minidump for me. The
link is below, it contains 5 folders from the past 5 bsods.
http://cid-32695fc97207f956.skydrive.live.com/self.aspx/.Public/050810-23790-01.dmp
May 8th, 2010 11:53pm
I can't read the dumps. They are damaged. Upload them again, please."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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May 9th, 2010 12:07am
I reuploaded to this folder:
http://cid-32695fc97207f956.skydrive.live.com/browse.aspx/.Public/BSOD
May 9th, 2010 12:41am
No, the dumps are damaged. Wait for the next crash and upload the new dumps.
In the meantime, check your RAM for errors (use memtext86+ - http://www.memtest.org/) and update all your drivers.
best regards
André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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May 9th, 2010 1:41am
Try looking for clue under adminstrative tools>event viewer. Other than running memtest, check the processor temp under health status or hardware monitor (depending which bios u're using) under cmos setup in bios setting
May 9th, 2010 3:04am
Hi,
I would like to suggest you update the BIOS and the hardware drivers for Windows 7 first.
If the issue persists, would you please perform the following steps to collect and update the minidump files for our further research.
Collect Minidump Files
=================
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the Blue Screen appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Please send the ZIP file to us.
You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging.
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,Arthur Li - MSFT
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May 10th, 2010 9:54am