RDP Connections To Physical, Windows 7 Workstations Are Intermittently Dropping Sessions
We just recently moved from Windows XP SP3 to Windows 7. All remote users conenct to network via Juniper VPN. After VPN tunnel is established, users accessing their Windows 7 workstations via RDP get their sessions dropped frequently and inadvertently. This happens while they are actually doing work on their Windows 7 desktops. I can understand an idle session time out, but these sessions are being terminated from their Windows 7 workstations. I disabled autotuning and chimney. However, the problem still persists. We use GPOs to manage the desktops, but there are no RDP policy settings enabled. I forgot to mention that the RDP sessions are dropped even while RDP'ing to another Windows 7 machine WITHIN the LAN. Darndest thing. Anyone have an angle on this? So far I've got over 60 users this is affecting...and we still haven't finished rolling out Windows 7 to the other 400+ employees. Help, please? Technology is cool! Learning and assimilating it, is sometimes not.
March 31st, 2011 12:44pm

Some other things to check: Power settings. Make sure the remote machines aren't set to sleep or hibernate after a certain period of time. An active RDP session will not always prevent this from happening. Also make sure none of the physical devices (except possibly the monitor) are set to power down after so many minutes of inactivity. Network drivers. Make sure each machine - both client and server - have the most updated drivers.
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March 31st, 2011 1:18pm

Thanks, Bob for replying! Actually these are corporate desktops that aren't enabled with those green functions. Anyway, a machine wouldn't go to sleep or hibernate while you're typing an email, working on a spreadsheet or in a LiveMeeting. My problem is that these RDP session are terminating while these tasks (and many others) are being performed. As far as drivers go, these are Win7 images with the latest drivers already installed in the image. Our servers are patched regularly. Like I said there were no issues when we were at XP - only after a Win7 rollout are we experiencing these problems.Technology is cool! Learning and assimilating it, is sometimes not.
March 31st, 2011 1:27pm

Actually these are corporate desktops that aren't enabled with those green functions. I'd check these anyway just to be sure, mind you. Unless I set it myself I never assume Windows will act the way I want it to. Anyway, a machine wouldn't go to sleep or hibernate while you're typing an email, working on a spreadsheet or in a LiveMeeting. My problem is that these RDP session are terminating while these tasks (and many others) are being performed. It could, depending upon what it considers "activity". Some machines only look for activity at the local keyboard/mouse to determine whether to enter hibernation or sleep; a remote session might not count.
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March 31st, 2011 1:48pm

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