RDP, video and BSOD
Hi, when starting a video from RDP session to a Windows 7 Pro the windows 7 goes into BSOD (not the client, but the machine that i rdp in to). The machine is original a server hardware, but its Windows 7 pro on it. Is it the graphic card that is the problem, its a simple graphic card. /Buffelen
August 11th, 2010 10:34am

Hi, Thanks for posting in Microsoft TechNet forums. Does the issue occur while playing a video locally? What is the exact error message? Ensure that the network driver and the graphic driver are both updated. To solid troubleshoot the Blue Screen issue, please collect the minidump file and contact Microsoft Customer Support Service (CSS)for detailed analysis. Collect Minidump Files ================= 1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”. 2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery". 3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected. 4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”. If the Blue Screen appears again, please refer to the following steps to collect memory dump files: 1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”. 2. Go to your Desktop, right-click on it and create a new folder named "Dump". 3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder". 5. Upload to SkyDrive. Best Regards Dale Qiao TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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August 12th, 2010 4:38am

Hi, sorry for late response. Its only when playing video over rdp. If i go to the host and play it localy its okey. But as soon as i try to rdp in to the host the video play for 1-2 min and then bluescreen, but everything else works fine, word, excel, ie etc. I will take copy of the minidump and upload it later today.
August 18th, 2010 1:15pm

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