Hi All,
I am doing a research on seeing the feasibility of a VOIP solution for our company, but as I came across MS Lync, it seems to have additional features like Making phone calls through it, Instant Messaging, Conferencing, Outlook integration - MakingPhone Calls by clicking the contacts number and all.
Now I see that, after going through multiple documentations and wherever I could find more detailed information on Lync and telephony, I have the following questions:
1) Do we need a VOIP solution in place that will help us connect to any phone number, from what it looks like we do from a desktop, seems like it will link up with the VOIP soft client for the call.
2) If we do need a VOIP solution in place, will it work with any VOIP provider or do they have to have a specific VOIP customization with Lync (Soft Phone Client integration). Any reference links if possible.
3) Outlook Integration with Lync: I had a check on this reference, it seems that it does a RPC call, thus I take it we wont have to modify our Exchange Server 2010 to allow integration with Lync.
4) Business Contact Manager (BCM) 2010 integration with Lync 2010: I searched as much as I could regarding this, where Phone Call option is available in BCM, but as I take it that it works for Dial-up Modems only, but with Lync along with VOIP would be able to initiate the call so that it could be tracked during the process as per log history.
Thanks in advance.
Thanks and Regards,
Remus.