Purchased Laptop with windows 8 now it says I am not eligible for the upgrade? What can I do?
I purchased a gateway laptop a couple of years ago with Windows 8 already installed, have upgraded every time windows sen an update and now I never got the invite to reserve a copy on windows 10 so I checked your site to see how to get it. Your site
says my version is not eligible?! WHAT the heck is up with that?! I bought this with the stupid windows 8 crap on it already and now I can't upgrade without a fee? That is not good customer service. I need to know what to do to get rid of this horrid windows
8 garbage.
August 24th, 2015 12:00am
Win 8 is not eligible win 8.1 is EXCEPT for Enterprise. What version do you have?
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August 24th, 2015 12:19am
Hi Donna,
Thank you for your question.
Please make sure you have install KB3035583 update in update history or in View installed updates:
https://support.microsoft.com/en-us/kb/3035583
Then check if we could get Window10 reservation.
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim
August 25th, 2015 7:20am
Win 8 is not eligible win 8.1 is EXCEPT for Enterprise. What version do
Free Windows Admin Tool Kit Click here and download it now
August 25th, 2015 3:20pm