Purchased Laptop with windows 8 now it says I am not eligible for the upgrade? What can I do?
I purchased a  gateway laptop a couple of years ago with Windows 8 already installed, have upgraded every time windows sen an update and now I never got the invite to reserve a copy on windows 10 so I checked your site to see how to get it. Your site says my version is not eligible?! WHAT the heck is up with that?! I bought this with the stupid windows 8 crap on it already and now I can't upgrade without a fee? That is not good customer service. I need to know what to do to get rid of this horrid windows 8 garbage. 
August 24th, 2015 12:00am

Win 8 is not eligible win 8.1 is EXCEPT for Enterprise.  What version do you have?
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August 24th, 2015 12:19am

Hi Donna, 

Thank you for your question.

Please make sure you have install KB3035583 update in update history or in View installed updates: 

https://support.microsoft.com/en-us/kb/3035583 

Then check if we could get Window10 reservation. 

If there are any questions regarding this issue, please be free to let me know. 

Best Regard, 

Jim

August 25th, 2015 7:20am

Win 8 is not eligible win 8.1 is EXCEPT for Enterprise.  What version do
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August 25th, 2015 3:20pm

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