My computer is a Dell Inspiron 15 that came with Windows 8. Just after I bought it last year, I upgraded to Windows 8.1 with no difficulty. Last week, it started crashing w/BSOD and either "CRITICAL_PROCESS_DIED" or "KERNEL_DATA_INPAGE_ERROR." This was likely due to malware, but I couldn't get a virus scan to complete before it crashed again. So last night, I performed a full factory reset, which thoroughly scrubbed the hard drive and reinstalled the original OS, Windows 8. Since then, the system has stopped crashing. I ran a diagnostic on the hard disk and other hardware (Shift+F12 at startup), and it came up clean. I scanned for viruses using Microsoft Safety Scan, and none were detected. I downloaded all the updates, including KB2917499, which was necessary for the Windows 8.1 upgrade to appear in the Store. But when I tried to upgrade, I got an error message within about a minute saying "Something happened and your installation couldn't be completed." In the event log, I found this error message repeated over and over again:
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 4/8/2015 6:39:04 PM
Event ID: 10029
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: Athena
Description:
The activation of the CLSID {B8FC52F5-CB03-4E10-8BCB-E3EC794C54A5} timed out waiting for the service wuauserv to stop
What could be causing this? And is this the reason my upgrade won't go through? I hope you can help me!
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