I have Norton 360 on my computer. OS is XP Home Edition. My computer running very slow in normal mode (not in safe mode though) I chatted for 4 hrs with Norton Tech support... trying to allow remote access, which could not happen because the piece of software that needs to be downloaded was blocked and I got a pop-up box saying that the security settings do not allow downloading this software. Then we tried to download Norton360 to reinstall it, and I got the same message.Since Explorer crashes constantly, and I am very furstrated with it, I decided to try the same downloads from Firefox. The software programs did download but when trying to run them, I got a message syaing that I did not have permission to run them.What should I do? I am NOT a computer guru- in fact I am computer disabled.... please help me. 1 person needs an answerI do too