Ihave a Compaq Presario laptop V6608AU with Vista Home Basic. For about aweek, I am not able to connect to BSNL broadband (India) through the Huwei router supplied by them, where as when the same connection & router is used on an XP machine, it connects very easily. Prior to this, the machine was working fine with the same connection and router. Please help me with a solution. bijon

Hi Bijon, It sound like a software conflict issue. Could you please test the issue in Clean Boot? Thank you for your cooperation. Clean Boot ============================= 1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility. 2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). 3. Click the "Startup" tab, click "Disable All" and click "OK". 4. Restart the computer and test the issue. Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK". Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit. Hope it helps.

Try to use ping to troubleshoot this network problem, maybe it's caused by incorrect network card configuration. You can type ipconfig /all in command prompt, and it should display correct IP, netmask, gateway and DNS info if it's connected correctly.