Problem: only access to local network, not internet
First, Greetings to you all.I hope to find some help here!My situation:My ADSL router has IP adress 192.168.1.1 (LAN-side, cannot change that) Connected is a Linksys WiFi router, adres LANside 192.168.2.1, WANside 192.168.1.13 (from ADSL router)Clients (several, XP, wired & WL) gets DHCPed by the Linksys router: all work fine, they have full access to internet (and beyond ..).There is one problem-box: a VISTA notebook.I ran the Linksys setup disk for the 610-router in that machine, and since that time I cannot connect or ping or whatever anything outside the local network. Not wired, not WL.It is DHCPed as all others, adress something like 192.168.2.50, mask 255.255.255.0, GW & DNS192.168.2.1All access in the local network (192.168.2.***) works fine.It is as if the gateway is not reachable (but it is), or wrong netmask (but that's ok too)I have tried "netsh winsock reset" but that did not help.I'm about trying "netsh int ip reset c:\resetlog.txt" but that's XP ? is it save in Vista????All suggestions are welcome!
October 15th, 2008 12:24am

Hi, Is the setup disk a Linksys router firmware upgrade disk? Does the issue occur before you run the Linksys setup disk? If the issue did not occur before, this issue is mostly likely by the contents in the setup disk. I suggest that you contact Linksys support, and confirm that if the upgrade is compatible with Vista and if we need to change some settings. Meantime, let's try some steps on operation system side, it could help us to narrow down the root cause. 1. Please temporary disable the anti-virus and firewall and check if the issue occurs. 2. Remove the network adapter driver and reinstall. a. Click Start. In the Start Search box type "devmgmt.msc" and press Enter. b. Expand "Network Adapters", double-click on the entry of the wireless network device. c. Click the tab "Driver", click "Uninstall". d. Click Start. In the Start Search box type "appwiz.cpl" and press Enter. e. Remove the entries related to the wireless network adapter. f. Reinstall the driver with your driver CD. Please test if the issue occurs 3. Install the latest patch for the Windows Vista system. Information about Windows Vista Service Pack 1 http://support.microsoft.com/kb/936330/en-us 4. If it is possible, check if other Windows Vista computers have the same issue in this network environment.
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October 16th, 2008 12:21pm

Hi, Arthur,Thank for your suggestions. I will try to answer your questions first:- The CD-disk delivered with the Linksys-router is a setup-aid, to create the first, initial config for the router and to setup a connection (initial) between the router and the client. It has no firmware upgrade, nor was it the intention of Linksys to alter anything in the IP-stack on the client. This info is from Linksys Helpdesk.- Before a used the setup-disk all was fine. No (known) problems, but with Vista you never know for sure.- I contacted Linksys Helpdesk but as yet no solution there. They suggest a re-install of Vista. Vista is no problem to re-install, all other stuff that then needs install and reconfig + MS-updates is a problem. All knowledge is also lost after "format C: ...)Your suggestions:- I switched of the virus and firewall. I cannot uninstall de FW: ist MS-Win's. I check processes that Virusscanner (CA's E-Trust) processes are gone. Still no connection to the world, home-network all fine.Mind you: I can connect wired and wireless to the router, and to an other router at an other site. Always can I access the local "stuff" (pc's, shares printers) but never do I reach anything outside that network. It is as if my networkmask is 0.0.0.0Or "no gateway reachable".(Status-info is checked and ok of course, the values are NM255.255.255.0, GW192.168.2.1 )- I will try to re-install the drivers for the wired connection but I supect the problem to be above the driver-level. I will report the results later today (if possible)- The pc is up-to-date, latest update of Tuesday last. I also tried to restore to an earlier state (1 week and 2 weeks back) That did not work either.- Other computers in my network work fine (I'm doing this on them), later today a college will come with an exact same notebook as my problem-child. Also Vista. I will report on that result also.Further:- I did the netsh int ip reset log.txt : no succes there, on screen ok's by several lines of output, but no logfile, no change in the issue.I will try a deep-spitting sysinfo-utility (SIW); maybe it will reveal the truth!I will also try a "handwork IPConfig" when I can find the commands/tools for that.Again, thanks your help and suggestions!Update:I can ping again.Not that it helps much but it is a change for the good: I can ping. But still nothing like a response from e.g. www.microsoft.com (where all this comes from) (I mean the issue)I have removed and restored the driver for the wired interface. Possibly that caused the newly aquired functionality.Normally I never ping anyone, so it helps me not too much.Still refusing to rebuild Vista so still eagerly awaiting any solution .....Update 2:- Remove and installing the wired interface did not help. No change noticed.- Another Vista machine (guest) works fine, no problems.- Did I note before tat I did the netsh int ip reset? also not the solution.I'm trying to make some sense of the registry. The guest-Vista machine is gone again, but a quick look in that register showed same/like entries but of course also differences. HELP.
October 16th, 2008 1:42pm

Not sure if this will help or not but it did for me. Make sure that the DHCP media sense key does not exist. HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DisableDHCPMediaSense Hope this helps because I know how frustrating this problem is. Good Luck!
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October 17th, 2008 11:11pm

Thank You, P.H for your reply.The mediasense key is not in the registry. I'm sorry to say.!!But I suspect it is in this part of the registry that the problem will be.I will search and browse that piece of register for any clues.After a good night rest, that is ...Greetings,H.
October 18th, 2008 1:01am

I'm so sorry!I know, I'm weak, impatient, and no good.I have given up.After 1 week of waiting for a helpdesk to answer the phone, several hours of browsing though the registry, many hours of browsing the internet, I did not find the answer.So I put a XP-setup disk in the malicious machine, pressed a key, waited a little bit more then deleted the Vista partition.A small deed for Man.Thank you all for bearing with me my burden. This thread can be closed, any solution will not help me now.
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October 19th, 2008 10:06pm

And after I done that I remembered something.There is also in all Windows-versions a set of files normally located in an "etc" directory where local, static data is held.These files are called (after bigbrother Unix): hosts, network, services and protocol. I am pretty sure that in this problem-machine the "network" file was wrong.I doesn't help me very much now, but possibly when someone has the same problem and finds this thread, it is for sure something to look at because any malformed entry there would survive the netsh .... reset ... actionsIn XP the default location is C:\WINDOWS\system32\drivers\etc, but this can be changed by a registry-entry.Also see: http://en.wikipedia.org/wiki/Hosts_file
October 21st, 2008 12:55am

Hi, I am sorry to hear that the system was reinstalled. I have checked the symptom again and performed some researches these days. It seems that the issue is not related to DHCP because the computer has obtained IP addresses. We have also upgraded the local driver and settings in the system. Therefore, the issue can be caused by the default gateway, or default route settings, incorrect router policies, etc. There is a helpful resource we could use when troubleshooting network issues. Network tracing log can be collected with the following method. Run the following commands from an elevated CMD prompt (Run as administrator). a) netsh ras set tracing * enable b) netsh wlan set tracing mode=yes c) Disable and re-enable the connection attempt, wait for it to fail - d) netsh wlan set tracing mode=no (IMPORTANT: Wait for the command to return back to the command line. This may take several seconds.) e) netsh ras set tracing * disable The logs generated will be located in the %SystemRoot%\tracing directory. If there is any other question regarding Windows Vista, feel free to contact us in this forum. We are glad to help.
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October 22nd, 2008 1:10pm

thank you, Arthur, for your reply.as I have "reset" the computer to an initial "XP-state" I can't do the tracing you suggest (or it makes no sense now).But I have the following remarks;- I noticed NO problem with WLAN or WiredLan connections. Both worked fine and made no errors BUT only when connecting/communicating with LOCAL clients. Everything OUTSIDE my local network was unreachable. - Later in the debugging I noticed that pinging outside was working again, possibly after the "netsh ip reset" or some other repairaction that I tried. Doing something real (http, ftp, mail) was still not possible.It is therefore that I think (but cannot test or prove) that something was wrong in thet /etc files, either network or services-item.Also because the problem was localized to this and only this machine.Maybe its a good idea to have correct examples of the fileset posted here somewhere.Since you seem to know a lot about Windows-networking, I have another question, Athur, if I may:Windows doesn't seem to be ably to use multiple networkpaths for transfers. Is it possible to reconfigure this in Windows (XP and/or Vista)?An example-situation:My notebook is WLAN-connected to my network. When I want to transfer a large dataset between a networkresource (disk) and my NB ONLY the WLAN connection is used, even when I make an extra WIRED connection (=Gigabit). When I DISCONNECT the WLAN connection, the transfer is aborted and must be restarted.What I like to see happen is:- All available connections are used for transfers (or whatever)- Connections are optimally used: high capacity links carry the most traffic- A lost connection is backed-up by the still available connections.Is this possible in Windows? (And: why not?)Thank you again for your time and greetings from Holland (the Netherlands)
October 22nd, 2008 6:35pm

Hi, If you connect to one router with the two network adapters, a network loopback will exists, and the network will not work. To use two network adapters to improve network performance, you need to make a network bridge. Network Bridge http://technet.microsoft.com/en-us/library/cc781097.aspx Windows XP Home Networking: Building Network Bridges http://www.microsoft.com/windowsxp/using/networking/expert/crawford_02april22.mspx However, please note that we are not able to create a network bridge with on WLAN and one Ethernet adapter. Otherwise, since Windows Vista has Background Intelligent Transfer Service, resume broken transfer is supported. If you determine the network data transferring, when next download please save the download to the same target, the transfer will be resumed. You may also use some third party download tool to download data from local network. Background Intelligent Transfer Service http://en.wikipedia.org/wiki/Background_Intelligent_Transfer_Service Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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November 5th, 2008 10:24am

Hi, ArthurI tried to set up my XP as you outlined above, but:- the network behaved as before: only one connection is used, the one first connected. - when I disconnect that link, the transfer is aborted and must be restarted.Indeed a downloadservice will restart from were the last was broken, but when many items are transferred (e.g. a directory with many files) Windows asks a nasty question: overwrite or not! Overwrite will do all from the beginning, no overwrite will stop the transfer.So, the problem remains a problem. Maybe we should discuss the further in a new thread as we are discussing a different topic now that what started this thread.I do not know how to transfer the last items to a new topic.
November 5th, 2008 11:30am

Hi, Since currently this is a Windows XP question, I recommend that we post it in our Windows XP forum to discuss. http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=2010&SiteID=17
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November 10th, 2008 10:56am

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