Printing PDF files results in missing letters
When creating PDF's in Win 7 RC via the Office 2007 function, they display correctly but whenever I print them, several characters are missing in the document. It seems, it is "tt". Other people can print it flawlessly, but another user with Win 7 and Office 2007 is suffering the same problem. No strange, unusual fonts. Works (or doesn't work, actually) the same way with various printers (HP inkjet, Brother laser, big Ricoh office colour machine). Is this familiar to someone - any idea how this could be solved? Cheers, Marcus
June 23rd, 2009 5:34pm

I am having the same problem as described above. The missing letters are "ft" and "ti". This also happens even if you print to an .xps file, which does not require printer drivers. It seems that if the document was converted from Word 2007 sp1 the problem does not exist. Only happens when conversion is from a Word 2007 sp2 document. Please note that this issue is global as the MS offices in France and Japan are having the same issue. I have done all of the steps above with no resolution. I escalated to MS Helpdesk and was told it is an Adobe problem. I have contacted Adobe via website with no reply in over two weeks.Very frustrated,April
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January 21st, 2010 5:21pm

Same problem for me - no solution I'm afraid - but may be comforting to some to know they're not the only ones suffering - have tried on different printers
January 14th, 2011 10:27am

Apjohn -- have you ever heard back from Adobe? I am having the same problem with documents sent to me by one of my vendors.
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February 25th, 2011 5:10pm

Had a similar problem where certain characters would not print, even though the original looked fine. Resolved the issue by printing with PS drivers instead of PCL.
April 25th, 2011 2:52pm

I have found the easiest way around this issue is to print the PDF file as an image as follows: From the application, select File => Print, and then click Advanced. Check the Print as image option. Click OK to close the Advanced Print Setup dialog box, and then click OK.
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October 3rd, 2011 11:22pm

Many cheap printers lack the capacity to accept font or type downloads as they depend on the host CPU to do the rasterization and then send a raw bitmap to the print heads. My antique HP inkjet is unusual, it uses a laser printer engine and supports PCL3 Now Acrobat from Adobe can do a better job of assembling the needed fonts and embed them in any PDF document so that it can be viewed correctly but Acrobat is not cheap.Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc. My page on Video Card Problems is now my most popular landing page. My Page on SSD is now #2. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews
October 3rd, 2011 11:46pm

Hi all, I found the only solution to this was saving as a Macro-Enabled Template, coverting it to .pdf, and printing from there. I hope this helps.
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October 6th, 2011 10:50am

I can confirm I have the same problem - and that 'Print as Image works as a work-around. Assuming this is somehow a driver issue can people start posting a list of printers having these problems so we can see whether there is a common cause ? We are using: Fuji Xerox FX ApeosPort-IV C5580 PCL 6
October 31st, 2011 3:41am

looks like font issues I know some PDF files do not embed all the fonts in use depends on the vendor etc Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc. Hardcore Games, Legendary is the only Way to Play Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews
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October 31st, 2011 7:14am

Our office is having a similar issue, but it's with standard MS Office documents, not PDFs. We have full Acrobat and have no problems printing PDFs. Word documents, PowerPoints and others have characters missing, but it's different characters for different people. Mine won't print any super or sub script characters and no ff, fi, ft, ti or z characters. Another won't print b. It happens on any printer running off of our local print server, but when printing to an external print server, the job prints fine off the same printer! Tech support is lost, as usual. We're using Office 2007 SP2 on XP SP3.
December 20th, 2011 1:13pm

Could be your fonts folder has been damaged. Insert your Windows DVD and select an upgrade and this will restore all the system including the fonts I have an Illustrator 9 disk and it comes with several fonts that I copied to my system and this allows more choice when making ad copy etc. Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc. Hardcore Games, Legendary is the only Way to Play Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews
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December 20th, 2011 4:36pm

I am having the same problem and the letters ti are always missing....ok there must be a solution out there...
March 15th, 2012 11:55am

given the low level nature of the font display subsystem, probably be a good idea to backup your files and install Windows clean Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc. Hardcore Games, Legendary is the only Way to Play Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews
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March 15th, 2012 2:45pm

I am curious to see if you have the same issue when you use something other than adobe. try using this and see if you are having the same issue: http://www.wordtopdf.com/ - would be nice to see if it is a 100% adobe issue or 100% word issue.
March 15th, 2012 10:42pm

I just encountered this problem with a pdf document. The letter combinations ti, tt, fi and ff appear on the screen but do not print on any of three different printers. I then opened the document in a non-Adobe pdf program (SodaPDF to be specific) and the document printed properly, no missing letter combinations. I conclude that this is an Adobe problem.
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June 20th, 2012 6:01pm

Check with Adobe then if there is a problem with their reader rendering the document Windows MVP 2011-12, XP, Vista, 7 and 8. Hardcore Games, Legendary is the only Way to Play Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews
June 20th, 2012 6:19pm

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